Responsibilities of an ICT contractor

This guidance includes policy standards (ICT cabling infrastructure, switching and wireless LAN) and guidelines for Ministry approved ICT contractors.

Level of compliance Main audience Other


  • ICT contractors
  • Boards
  • Principals and tumuaki
  • Project managers

Meet Ministry standards

The technical standards, guidelines and policies for school networks.

Regulations, codes of practice and standards

Changes to schools’ networks must meet our current guidelines and standards for information and communications technology (ICT):

The standards are mainly for contractors and consultants, but schools must ensure their project managers also know about them.

Information for contractors and others involved in delivering the Te Mana Tūhono programme can be found in the Te Mana Tūhono service guide.

Report annually to the Ministry

If requested, provide a report to us each year listing:

  • the projects currently in progress
  • projects completed
  • confirm all warranties are in place for them.

Inform the Ministry if you discover issues

Tell us immediately if you:

  • discover previous ICT work in a school that hasn't been completed to the Ministry’s standards
  • are asked to complete work that doesn't meet the Ministry’s standards.

Supply warranties to Ministry standard

Warranties supplied for ICT installations and upgrades must meet these standards.

Warranties for cable infrastructure

There are 2 types of warranties to be aware of.

  1. Installation warranty: A 2-year installation warranty covering any installation defects by the ICT contractor at no cost to the Ministry or school.
  2. Manufacturer's warranty: The warranty must cover the cabling product supplier's minimum 20-year performance warranty covering product performance.

Warranties for active equipment

Network switches

A 5-year manufacturer warranty from the supplier for product performance. This is for replacement or repair of systems or components and labour, if they fail to meet the specified performance standards.*

Wireless hardware

A 90-day onsite maintenance warranty including labour. This will enable any wireless network operational failures to be rectified during the warranty period.

A 5-year manufacturer warranty from the wireless product supplier on product performance. This is for replacement or repair of systems or components and labour if they fail to meet the specified performance standards.*

*It may be possible to extend manufacturer warranties through the central procurement agreement that the Ministry holds with some of the approved providers of wireless and switching products.

Last reviewed: Has this been useful? Give us your feedback