Responsibilities of an ICT contractor
This guidance includes Policy Standards (ICT Cabling Infrastructure, Switching and Wireless LAN) and guidelines for Ministry approved ICT contractors.
|Level of compliance||Main audience||Other|
ICT contractors must adhere to these responsibilities, and be aware of the warranties for cable infrastructure and active equipment.
- Meet Ministry standards
- Report annually to the Ministry
- Inform the Ministry if you discover issues
- Supply warranties to Ministry standard
- Further information
Meet Ministry standards
The technical standards, guidelines and policies for school networks.
Regulations, Codes of Practice and Standards
Changes to schools’ networks must meet our current guidelines and standards for Information and Communications Technology (ICT):
- ICT Cabling Infrastructure policy and standards for schools [PDF, 5.1 MB]
- Switching Policy and Standards [PDF, 1.7 MB]
- Wireless LAN Policy and Standards [PDF, 1.1 MB]
- Wireless LAN Guidelines — Understanding wireless [PDF, 789 KB]
- Wireless LAN Guidelines — Build and maintain [PDF, 927 KB]
The standards are mainly for contractors and consultants, but schools must ensure their project managers also know about them.
Information for contractors and others involved in delivering the Te Mana Tūhono programme can be found in the Te Mana Tūhono Service Guide.
Te Mana Tūhono Service Guide [PDF, 672 KB]
Report annually to the Ministry
If requested, provide a report to us each year listing:
- the projects currently in progress
- projects completed
- confirm all warranties are in place for them.
Inform the Ministry if you discover issues
Tell us immediately if you:
- discover previous ICT work in a school that hasn't been completed to the Ministry’s standards
- are asked to complete work that doesn't meet the Ministry’s standards.
Supply warranties to Ministry standard
Warranties supplied for ICT installations and upgrades must meet these standards:
Warranties for Cable Infrastructure
There are 2 types of warranties to be aware of.
- Installation warranty — A 2-year installation warranty covering any installation defects by the ICT contractor at no cost to the Ministry or school.
- Manufacturer's warranty — The warranty must cover the cabling product supplier's minimum 20-year performance warranty covering product performance.
Warranties for Active Equipment
A 5-year manufacturer warranty from the supplier for product performance. This is for replacement or repair of systems or components and labour, if they fail to meet the specified performance standards.*
A 90-day onsite maintenance warranty including labour. This will enable any wireless network operational failures to be rectified during the warranty period.
A 5-year manufacturer warranty from the wireless product supplier on product performance. This is for replacement or repair of systems or components and labour if they fail to meet the specified performance standards.*
*It may be possible to extend manufacturer warranties through the central procurement agreement that the Ministry holds with some of the approved providers of wireless and switching products.
Last reviewed: Has this been useful? Give us your feedback