Contact us

Phone: +64 4 463 8000

Fax: +64 4 463 8001 

Email enquiries.national@education.govt.nz

Local Ministry offices

Contact our local offices and find out how our education advisors can help you.

COVID-19 education workforce payroll

If you work in a primary or secondary sector school or kura and have a question about how your pay has been affected by schools closing you should contact your school payroll administrator.

School payroll administrators use: support@novopay.govt.nz

Employees without a school payroll administrator to contact use: employment.relations@education.govt.nz

Traumatic incident team

If your school or ECE needs support to manage a crisis. This phone number is manned 24 hours a day, seven days a week.

Learning support

For referrals to a local office or if you have a query about Learning support

Email: learning.supportmailbox@education.govt.nz

Phone: 0800 622 222

Complaints

Education Service Desk 

Login and support queries for schools and tertiary applications

School applications(external link)
Tertiary applications(external link)

Email: service.desk@education.govt.nz

Phone: 0800 422 599

Web: Education Services(external link)

Website technical or accessibility queries

For Education Sector Login (ESL) enquiries, contact the Education Service Desk (above)

Email: web.services@education.govt.nz

Phone: +64 4 463 8000

You can also use our feedback form.

Education Gazette

Email: admin@edgazette.govt.nz

Phone: +64 4 917 3990

For a detailed list go to:

Education Gazette contact page(external link)

Research and data requests

Email: Requests.EDK@education.govt.nz

Phone: +64 4 463 8000

Media enquiries

Email: media@education.govt.nz

Phone: +64 27 560 5387

We monitor emails after hours. If your query is urgent, you can call our on-call media person.

Please note that calls are forwarded so texts will not be picked up.

Social media

Find us on:

Facebook(external link)

Instagram(external link)

Twitter(external link)

LinkedIn(external link)

YouTube(external link)

Privacy

Email or ring the privacy officer if you want to check personal information that we hold.

Email privacy@education.govt.nz

Phone +64 4 463 8000

Go to the Legal and privacy web page

Resourcing queries

Questions about funding, school staffing, reimbursements to schools

Email resourcing@education.govt.nz

Phone +64 4 463 8383

Early childhood education

General queries email ece.info@education.govt.nz

ELI queries ELI.queries@education.govt.nz 

ECE Funding ECE.funding@education.govt.nz

Phone: 0800 323 323

ESOL refugee education co-ordinators

Schools Payroll Holiday Act Remediation

Email: remediation.query@education.govt.nz

Phone: 0800 439 333

You can also use our query form(external link).  

For Kiwisaver and Final Pay Remediation enquiries

Employment relations

International education

Email international.division@education.govt.nz

Phone +64 4 463 8000

OIA requests

Make a request under the Official Information Act.

Email info@education.govt.nz

Transport

Email School.Transport@education.govt.nz

Phone: 0800 BUS2SCHOOL (0800 287 272)