Contact us

National Office

Reception Address for deliveries and couriers Postal address
1 The Terrace, Mezzanine floor 
Wellington 6011
1 The Terrace, Mezzanine floor 
Wellington 6011
PO Box 1666
Wellington 6140

DX Number: SR51201

Phone: +64 4 463 8000

Fax: +64 4 463 8001 


Local Ministry offices

Contact our local offices and find out how our education advisors can help you.

COVID-19 education workforce payroll

If you work in a primary or secondary sector school or kura and have a question about how your pay has been affected by schools closing you should contact your school payroll administrator.

School payroll administrators use:

Employees without a school payroll administrator to contact use:

Traumatic incident team

If your school or ECE needs support to manage a crisis. This phone number is manned 24 hours a day, seven days a week.

To contact the Traumatic incident team phone: 0800 848 326.

Learning support

For referrals to a local office or if you have a query about Learning support


Phone: 0800 622 222


Go to our Complaints page

Education Service Desk 

Login and support queries for schools and tertiary applications

School applications(external link)
Tertiary applications(external link)


Phone: 0800 422 599

Web: Education Services(external link)

Website technical or accessibility queries

For Education Sector Login (ESL) enquiries, contact the Education Service Desk (above)


Phone: +64 4 463 8000

You can also use our feedback form.

Education Gazette


Phone: +64 4 917 3990

For a detailed list go to:

Education Gazette contact page(external link)

Research and data requests


Phone: +64 4 463 8000

Media enquiries


Phone: +64 27 560 5387

We monitor emails after hours. If your query is urgent, you can call our on-call media person.

Please note that calls are forwarded so texts will not be picked up.

Social media

Find us on:

Facebook(external link)

Instagram(external link)

Twitter(external link)

LinkedIn(external link)

YouTube(external link)


Email or ring the privacy officer if you want to check personal information that we hold.


Phone +64 4 463 8000

Go to the Legal and privacy web page

Resourcing queries

Questions about funding, school staffing, reimbursements to schools


Phone +64 4 463 8383

Early childhood education

General queries email

ELI queries 

ECE Funding

Phone: 0800 323 323

ESOL refugee education co-ordinators

Go to the ESOL contact web page

Schools Payroll Holiday Act Remediation


Phone: 0800 439 333

You can also use our query form(external link) 


For Kiwisaver and Final Pay Remediation enquiries

Phone: 04 463 1191 

Employment relations


International education


Phone +64 4 463 8000

OIA requests

Make a request under the Official Information Act.




Phone: 0800 BUS2SCHOOL (0800 287 272)

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