What happens when a young person is referred to Te Kahu Tōī Intensive Wraparound Service (IWS)?

The young person and their family/whānau members work with an Intensive Wraparound (IW) Facilitator and Psychologist to build their wraparound team, which can include the whānau’s friends and people from the wider community, as well as providers of services and supports.

Level of compliance Main audience Other


  • Parents, Caregivers and Whānau
  • Principals and Tumuaki
  • Teachers and Kaiako
  • Boards

This guidance provides schools, family and whānau with an overview of what happens when a young person is accepted into Te Kahu Tōī, Intensive Wraparound Service (IWS).

Phases of Te Kahu Tōī (IWS)

Wraparound is commonly described as taking place across four phases of effort:

  1. Engagement and team preparation
  2. Initial plan development
  3. Implementation
  4. Transition

A young person, their whānau and their team collaborate throughout each phase. Together they:

  • develop an individualised plan of care
  • implement this plan
  • monitor the efficacy of the plan
  • work towards success over time.

Engagement and team preparation

An Intensive Wraparound (IW) Facilitator and psychologist support the young person and whānau to build their wraparound team.

The team consists of people who are relevant to the life of the child or youth (e.g. whānau, whānau support people, members of wider community and providers of support services).

Initial plan development

The whānau and young person always take the lead in deciding the team vision and goals. Their direction guides the development of creative and individualised services and supports; it builds a plan that will help them achieve the vision and goals.

The wraparound plan will identify what needs to happen and who needs to take responsibility for each intervention or action.

The plan could include:

  • interpersonal support
  • community services
  • assistance from friends, family, and family/whānau social networks
  • formal services – i.e. evidence-based interventions as appropriate to build skills and meet youth and family/whānau needs.

Case studies and outcomes of Te Kahu Tōī, Intensive Wraparound Service provide examples of IWS. Sharing stories and experiences with family/whānau, is an extremely useful tool for others to understand how the IWS programme works, which also shows the impact on those involved.


After the initial plan is developed, the Wraparound Facilitator and/or Psychologist assists the team in the implementation of the plan and the making of changes if necessary.

  • Team members work together to action, monitor, review progress of the plan, and collect outcome data.
  • The team continue to meet often enough to monitor progress and outcomes towards the young person and their whānau goals.
  • Interventions and strategies are revised at the team meetings.
  • The team should celebrate successes and determine when the goals have been reached.

Transition (including what to expect from funding and its duration)

Young people and their whānau can receive Te Kahu Tōī, Intensive Wraparound Service for up to two years.

When the IWS process finished, the local services continue to provide support as was agreed by the young person and their whānau’s team when the transition plan was developed.

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