Information about Te Kahu Tōī, Intensive Wraparound Service (IWS) for service providers

Find an overview of Te Kahu Tōī, Intensive Wraparound Service (IWS) and the actions that external service providers/Wraparound team members are expected to take to support students.

Level of compliance Main audience Other


  • Principals and Tumuaki
  • Teachers and Kaiako
  • External Service Providers
  • Boards

Service providers can learn about their roles within a Te Kahu Tōī Wraparound team.

IWS Plan for the student

The Ministry of Education’s Te Kahu Tōī, Intensive Wraparound Service (IWS) provides support to families/whānau and schools to help a small number of children and young people who have behaviour, social and/or learning needs that are highly complex and challenging (and may have associated intellectual difficulty) and require support at school, at home and in the community. Students can be referred from the Ministry of Education, RTLBs or Day Specialist Schools.

What do Wraparound team members need to know and what can they expect?

  • You will be asked by the Wraparound facilitator to be a part of the family’s/whānau team and work collaboratively to meet the family’s/whānau vision.
  • You will be asked to identify your agency/service strengths and supports that you can provide.
  • Team members will be assigned and take responsibility for specific actions within the plan to help the child/young person achieve and be successful.
  • You can expect regular team meetings and follow up on assigned tasks and responsibilities within the plan.
  • You may be asked to manage any funding needed to support the IWS plan (usually the school).
  • You may be used to contribute services, supports or funding to meet the family’s/whānau needs.

Goals of Te Kahu Tōī Wraparound

  1. To ensure caregivers and youth have ACCESS to the people and processes in which decisions are made as well as access to needed resources and services.
  2. To ensure families/whānau VOICES are heard and they are full decision makers in charge of their own lives.
  3. To ensure the family/whānau has OWNERSHIP of the planning process in partnership with the team and is in agreement and committed to carry out the plan.

In Wraparound we help the child and family/whānau to realise their hopes and dreams and the child to grow up in their home and community.

Family Voice and Choice Family and child/ youth perspectives are intentionally elicited and prioritised during all phases of the Wraparound process. Planning is grounded in family/whānau members’ perspectives, and the team strives to provide options and choices such that the plan reflects the family’s/whānau values and preferences.
Individualised To achieve the goals laid out in the wraparound plan, the team develops and implements a customised set of strategies, supports, and services.
Strengths based The wraparound process and the wraparound plan identify, build on, and enhance the capabilities, knowledge, skills, and assets of the child and family/whānau, their community, and other team members.
Natural Supports The team actively seeks out and encourages the full participation of team members drawn from family/whānau members’ networks of interpersonal and community relationships. The Wraparound plan reflects activities and interventions that draw on sources of natural support.
Collaboration Team members work cooperatively and share responsibility for developing, implementing, monitoring, and evaluating a single wraparound plan. The plan reflects a blending of team members’ perspectives, mandates, and resources. The plan guides and coordinates each team member’s work towards meeting the team’s goals.
Persistence Despite challenges, the team persists in working toward the goals included in the wraparound plan until the team reaches agreement that a formal wraparound process is no longer required.
Community-based  The wraparound team implements service and support strategies that take place in the most inclusive, most responsive, most accessible, and least restrictive settings possible; and that safely promote child and family integration into home and community life.
Culturally competent The wraparound process demonstrates respect for and builds on the values, preferences, beliefs, culture, and identity of the child/youth and family/whānau, and their community.
Team based The Wraparound team consists of individuals agreed upon by the family whānau and committed to them through informal, formal and community support and service relationships.
Outcome based The team ties the goals and strategies of the wraparound plan to observable steps towards success. Progress is monitored and the plan is changed as needed.

Te reo Māori version

Read the te reo Māori version of this webpage.

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