Attendance Services
Learn about Attendance Services, who can assist schools to effectively manage attendance and reduce unjustified absence rates.
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Sections 36, 48, 49 and 242 of the Education and Training Act 2020 state that every school board must take all reasonable steps to make sure that students attend school when it is open. This relates to the legal responsibilities and national guidelines for schools on attendance.
About Attendance Services
The Attendance Service is a national service. The Ministry contracts providers to deliver the service throughout New Zealand.
The Attendance Service primarily works with students aged from six up to 16 years old.
The Attendance Service may also work with any child, older or younger, who is enrolled but has not been attending school. We aim to support schools to:
- effectively manage attendance
- reduce unjustified absence rates and non-enrolment
- reduce the time taken to return students to education.
The Attendance Services' vision is: Every student attending school every day, as a foundation for engagement in learning and achievement.
Student attendance, along with effective teaching, has the greatest influence on student engagement and achievement.
How to make absence referrals to the Attendance Services
To make absence referrals to the Attendance Services, you’ll need to use the Attendance Service Application (ASA).
Once a referral is generated in ASA, it goes straight to the service provider who will allocate the referral to an Attendance Advisor or Kaiawhina for action.
Non-enrolment notifications — Guide to using ENROL
Apply for access to the Attendance Service Application
List of attendance service providers by region
Training for schools in managing attendance
Our Training Services team run online training in managing attendance for school leaders and administration staff.
If you haven’t yet received an email invite to online training email:
training.services@education.govt.nz
List of Attendance Service providers by region
Your school should have heard from your service provider already. If you haven’t, use this list to find one.
| Service provider | Service area |
| Te Tai Tokerau Attendance Service | Northland |
| National Urban Māori Authority – Waipareira Trust | Auckland North |
| Auckland Central Education Services | Auckland Central |
| Strive Community Trust | South Auckland A |
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Unjustified absence referrals only:
Non-enrolled referrals only:
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South Auckland B |
| National Urban Māori Authority – Te Kohao Health | Waikato |
| Central King Country REAP AS | Taumaranui |
| Te Kuiti High School AS | Te Kuiti (Waitomo) |
| Tokoroa Council of Social Services | Tokoroa (South Waikato) |
| CAPS Haruaki Inc | Thames - Coromandel |
| Datacom Services Limited - ecase Attendance Service | Tauranga |
| Datacom Services Limited - ecase Attendance Service | Bay of Plenty |
| Tarawera High School AS | Kawerau |
| Ashbrook School | Opotiki |
| Te Runanganui o Ngati Porou & Te Runanga a Runanganui a Kiwa – Tairawhiti School Attendance Service | Gisborne |
| Datacom Services Limited - ecase Attendance Service | Central Plateau |
| Tutama Wahine o Taranaki | Taranaki |
| Datacom Services Limited - ecase Attendance Service | Whanganui |
| Datacom Services Limited - ecase Attendance Service | Manawatū - Horowhenua |
| Life to the Max, Horowhenua Trust | Levin (Horowhenua) |
| Te Taiwhenua o Heretaunga | Hawke's Bay - Wairarapa |
| National Urban Māori Authority – Te Roopu Awhina | Wellington |
| Te Ora Hou Otautahi | Nelson - Marlborough - West Coast |
| Te Ora Hou Otautahi | Canterbury |
| Datacom Services Limited - ecase Attendance Service | Otago - Southland |
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