Attendance service
Learn about the attendance services, who can assist schools to effectively manage attendance and reduce unjustified absence rates.
| Level of compliance | Main audience | Other |
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Recommended
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Sections 36, 48, 49 and 242 of the Education and Training Act 2020 state that every school board must take all reasonable steps to make sure that students attend school when it is open.
Legal responsibilities and national guidelines for schools on attendance.
About attendance service
The attendance service is a national service. The Ministry contracts providers to deliver the service throughout Aotearoa New Zealand.
The attendance service primarily works with students aged from six up to 16 years old.
The attendance service may also work with any child, older or younger, who is enrolled but has not been attending school. We aim to support schools to:
- effectively manage attendance
- reduce unjustified absence rates and non-enrolment
- reduce the time taken to return students to education.
The attendance service's vision is:
Every student attending school every day, as a foundation for engagement in learning and achievement.
Student attendance, along with effective teaching, has the greatest influence on student engagement and achievement.
How to make absence referrals to the attendance service
To make absence referrals to the attendance service, you’ll need to use the Attendance Service Application (ASA).
Once a referral is generated in ASA, it goes straight to the service provider who will allocate the referral to an Attendance Advisor or Kaiawhina for action.
Non-enrolment notifications — Guide to using ENROL
Apply for access to the Attendance Service Application
List of attendance service providers by region
Training for schools in managing attendance
Our Training services team run online training in managing attendance for school leaders and administration staff.
If you haven’t yet received an email invite to online training, email: training.services@education.govt.nz.
List of attendance service providers by region
Your school should have heard from your service provider already. If you haven’t, use this list to find one.
For more detail, please see the map showing location of attendance officers and attendance service providers: Attendance service provider map 2023(external link)
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2023 Service providers |
Service area |
|---|---|
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Ngātiwai Trust |
Whangarei North |
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Ngātiwai Trust |
Whangarei South |
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Te Uri o Hau |
Kaipara |
| Ngati Rehia | Kerikeri |
| Bay of Islands College AS | Bay of Islands |
| Ara Whakamaua | Kaikohe |
| Ara Whakamaua | Far North |
| North Auckland AS | Auckland North |
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Waitakere Alternative Education Consortium |
Auckland West |
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Auckland City Education Services |
Auckland Central |
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Unjustified Absence referrals only:
Non-enrolled referrals only:
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South Auckland |
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Tokoroa Council of Social Services |
Waikato South |
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Starfish Social Services |
Matamata-Piako |
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CAPS Haruaki Inc |
Thames - Coromandel |
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Te Kuiti High School AS |
Te Kuiti-Waitomo |
| Te Awamutu Rural and Roses AS | Te Awamutu |
| Raglan Area AS | Raglan |
| Te Hononga Te Pae Here AS | Fairfield |
| Hillcrest AS | Hillcrest |
| Te Kāhui Ako o Te Oko Horoi As | Cambridge |
| He Waka Eke Noa AS | Nawton |
| Northern Waikato Kahui Ako AS | Huntley |
| CKC REAP | Taumaranui |
| Te Kohao Health | Waikato North |
| Mount Maunganui College AS | Mount Maunganui |
| Papamoa College AS | Papamoa |
| Rotorua Boys' High School AS | Rotorua |
| Tauhara College AS | Taupo-Turangi |
| Tauranga Moana AS | Tauranga Moana |
| Te Puki Attendance Service | Te Puke |
| Whakatāne Kāhui Ako Attendance Service | Whakatane |
| Pūtauaki ki Rangitāiki Attendance Service | Kawerau |
| Ashbrook School | Opotiki |
| Tiaki Mai Attendance Service | Gisborne |
| Ngati Porou Oranga | Kaiti - Gisborne East |
| Te Taiwhenua ki te Wairoa | Wairoa |
| Te Taiwhenua o Heretaunga | Hawkes Bay South - Wairarapa |
| Te Taiwhenua o Tamatea | Hawkes Bay Central |
| Te Taiwhenua o Te Whanganui-a-Orotū Incorporated | Napier |
| South Taranaki AS | Taranaki South |
| Te Kāhui Ako o Kōhanga Moa AS | Inglewood |
| Central New Plymouth AS | New Plymouth Central |
| MT SPA AS | Opunake |
| West New Plymouth AS | New Plymouth West |
| Te Kāhui Ako o Taranaki Mohoao AS | Stratford |
| Waitara Schools AS | Waitara |
| Palmerston North & Manawatū AS | Palmerston North |
| Feilding AS | Feilding |
| Ruapehu AS | Ruapehu/Taihape |
| South Rangitikei Attendance Service | Rangitikei South |
| Life to the Max, Horowhenua Trust | Horowhenua |
| Paraparaumu College AS | Kapiti-Otaki |
| Rangikura School AS | Porirua North |
| Porirua College AS | Porirua East |
| Taita College AS | Hutt City |
| Te Rūnanga o Toa Rangatira Incorporated | Porirua West |
| Te Rūnanga o Toa Rangatira Incorporated | Upper Hutt |
| Te Rūnanga o Toa Rangatira Incorporated | Wellington City |
| Kaikoura High School AS | Kaikoura |
| Marlborough AS | Marlborough |
| Tāpitomata | Nelson |
| Motueka High School AS | Motueka |
| Buller High School AS | Buller |
| Māwhera AS | Greymouth |
| Westland High School AS | Westland |
| Tupuranga | Canterbury North |
| Ashburton Safer Community Council Trust | Canterbury Central |
| Arowhenua Whānau Services | Canterbury South |
| Arowhenua Whānau Services | Mackenzie |
| Tupuranga | Christchurch |
| Invercargill Secondary School Network | Invercargill |
| Fiordland College AS | Fiordland |
| St Kevins College AS | Oamaru |
| South Otago High School AS | Otago South |
| Otago Youth Wellness Trust | Otago Central |
| REAP Southern Incorporated | Southland |
| Whakatipu Youth Trust | Whakatipu |
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