ICT helpdesk

Learn how to contact the ICT helpdesk and what they can assist your school with.

Level of compliance Main audience Other


  • Principals and tumuaki
  • Teachers and kaiako
  • School ICT specialist
  • Boards
  • Administrators
  • External ICT providers

All teachers and administrators in Aotearoa New Zealand registered schools can choose to contact our ICT Helpdesk for assistance with the school’s digital technology.

Contact us

You can contact the ICT Helpdesk between 7am and 7pm Monday to Friday, except public holidays. Phone and email support are provided free of charge.

Freecall (NZ only): 0800 CALLICT(external link) (0800 225 542(external link))

Email: callict@tki.org.nz

Information we’ll ask for when you call

  • The school ID number and name.
  • Your name and email address.
  • A phone number.
  • The product you need help with.
  • The serial numbers of any relevant hardware, if possible.

Enquiries and issues we can help with

General troubleshooting

We'll troubleshoot and try to resolve suspected faults. If the product isn’t mainstream, we may need to investigate further. We may refer you to self-help and online help files or websites.


We'll help you install ICT products, as long as you're following the suppliers' guidelines.

User guidance

We can guide you on using installed products. We may refer you to resources like websites, training material and manuals.

Warranty claims and hardware faults

We'll troubleshoot any suspected warranty claims in line with the manufacturer's guidelines.

Our ICT policies

We can provide policies on:

  • the use of ICT in schools
  • school administration of ICT products
  • ICT policy
  • the use of ICT products.

Digital learning support

The Connected Learning Advisory service ended in 2018.

Schools can still access digital learning services, support and professional development resources through our enabling eLearning website.

Enabling eLearning website(external link)

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