Funding agreement#

This is a formal contract between the Ministry of Education and lead school board to deliver the RTLB service. Its purpose is to set out services to be provided, outcomes, expected funding and reporting expectations. The funding agreement is a legally binding contract and is nationally mandated.

Operating standards and procedures#

Operating standards are mandated rules that confirm the level of service access, timelines and quality of service that must be achieved. They are clear, measurable expectations on performance and outcomes, and require consistency across the service to understand performance.

Operating procedures are mandated detailed step by step instructions that specify how a service will carry out particular tasks, processes or actions. Procedures promote efficiency are repeatable and are compliant with practice and operating standards. They reduce variability and risk by standardising how services are delivered.

Areas not included in the operating standards and procedures#

Practice standards#

Practice standards are guiding principles that confirm professional expectations for conduct, decision-making and how to deliver a service across different situations. Practice standards provide consistency, quality, safety, integrity and accountability in professional performance.

Practice#

Practice is how services apply standards and procedures using professional judgement and is applied locally and shaped by the unique context and characteristics of each community, while maintaining commitment to Ministry expectations. The delivery of service is done in ways that is relevant, culturally appropriate and is effective for specific communities and groups in alignment with the OSPs.