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Complaints about the Ministry of Education#
All complaints about the Ministry#
Email: [email protected]
Sensitive claims of abuse in state schools before 1989#
Sensitive claims of abuse in state schools' process
Early learning service or kōhanga reo queries or complaints#
Learning support service complaints
If you have concerns about a learning support service, you can make a complaint. We'll work with you to resolve it.
Complaints about other education organisations#
If you have complaints related to the following organisations, raise the issues directly with the relevant organisation:
Privacy statement#
We are committed to safeguarding your privacy. All complaints we receive, and the responses we provide, are stored in a secure Ministry system. We keep this information to assist with complaints management and to respond to your complaint.
Personal information you provide as part of your complaint will only be used for the purposes of resolving your complaint, or as permitted under the Privacy Act 2020.
We will not disclose your personal information to any third parties as part of managing your complaint, except where necessary for the provision of service, or as required by law.
Providing information about other people#
If you are complaining on behalf of someone else, you should have their permission or authority to provide us with their personal information.
Your rights under the Privacy Act 2020#
You have the right to access information we hold about you and to ask to have it corrected. Email us.
Email: [email protected]
Information received from third parties#
We may receive information relevant to our investigations from other people or agencies. Any such information is collected in accordance with any relevant statutory powers and in compliance with relevant legislation, information sharing agreements, memoranda of understanding and our internal policies.
We may also collect publicly-available information – such as from the Companies Register or from media reports – where this is relevant.
We take all steps that are reasonable to make sure that the information we collect or receive from third parties is accurate.
Should a complaint originate with another agency and that agency determines the Ministry of Education is best placed to resolve the complaint, we will contact you before processing the complaint to make sure that you want the Ministry to process it.
How long it takes#
We aim to acknowledge your complaint within 2 working days and respond to your complaint within 20 working days.
More options for complaints#
If you raise an issue with us, we will work with you and do our best to resolve it.
After working with us, if you are still not happy with how we have handled your complaint, there are a range of options for you to consider seeking a resolution.
Transparency statement#
Our transparency statement explains how we collect, use and share information gathered about individuals and organisations for the purposes of carrying out our statutory functions under the Education and Training Act 2020.
Transparency statement: Information gathering for regulatory compliance
