Learning support services
Nau mai, haere mai. We welcome your learning support questions and requests for support.
- Information and queries
- Traumatic incidents
- Requests for support
- Your local support contacts
- Make a complaint about learning support services(external link)
- School transport(external link)
- Sensitive claims(external link)
- Share your positive experiences(external link)
Information and queries
Your local Ministry of Education office is your first point of contact for information about learning support.
This applies to:
- early learning services
- schools
- students
- parent, caregivers and whānau
- the wider community.
Traumatic incidents
If your school needs support to manage an incident or crisis, phone our traumatic incident team.
Freephone (NZ only): 0800 848 326
Requests for support (referrals)
To request learning support or to discuss an existing service, contact your service manager or one of our local support contacts.
Your local support contacts
Te Tai Tokerau
Director of Education for Te Tai Tokerau: Hira Gage
For requests for support:
- phone your service manager or local office
- email TT.Support@education.govt.nz.
| Address for couriers and reception | Postal address | Contact numbers |
|---|---|---|
| Te Tai Tokerau Area office 24 Kaka Street Morningside Whangarei 0110 |
Phone: +64 9 436 8900 Fax: +64 9 436 8902 |
|
| Kerikeri office 9 Hobson Avenue Kerikeri 0230 |
PO Box 797 DX Number: AX10058 |
Phone: +64 9 407 4880 Fax: +64 9 407 6263 |
| Kaitaia office 2-12 Commerce Street Kaitaia 0410 |
PO Box 580 DX Number: AX10066 |
Phone: +64 9 408 6944 Fax: +64 9 408 6261 |
Tāmaki Makaurau | Auckland
Directors of Education for Auckland:
- Tāmaki Herenga Waka (south and southwest): Deidre Alderson
- Tāmaki Herenga Manawa (central and east): Jason Swann
- Tāmaki Herenga Tangata (north and west): Tanya Harvey.
For requests for support:
- phone your service manager or local office
- email using the email address for each office below
- send us a request for support form.
- Request for support form - Tāmaki Herenga Waka (south and southwest) [DOCX, 71 KB]
- Request for support form - Tāmaki Herenga Manawa (central and east) [DOCX, 32 KB]
- Request for support form - Tāmaki Herenga Tangata (north and west) [DOCX, 30 KB]
| Address for couriers and reception | Postal address | Contact numbers |
|---|---|---|
|
Botany office |
PO Box 217046 |
Phone: +64 9 265 3000 Fax: +64 9 265 3199 |
|
Mangawhau (Mt Eden) office |
Private Bag 92644 DX Number: CX10104 |
Phone: +64 9 632 9400 Fax: +64 9 632 9401 |
|
North office |
PO Box 305160 Triton Plaza North Shore City 0757 DX Number: BX10652 |
Phone: +64 9 487 1100 Fax: +64 9 487 1187 |
| West Auckland centre
10 Montel Avenue |
PO Box 21 057 Henderson Waitakere City 0650 DX Number: CX10083 |
Phone: +64 9 632 0390
Fax: +64 9 836 6620 |
Waikato
Director of Education for Waikato: Marcus Freke
Email: enquiries.hamilton@education.govt.nz
For requests or support:
- phone your service manager or local office
- email sewaikato.referrals@education.govt.nz
- send us a request for support form.
For Waikato SESTA applications, email sesta.waikato@education.govt.nz:
| Address for couriers and reception | Postal address | Contact numbers |
|---|---|---|
| Hamilton office 19 Home Straight Te Rapa Hamilton 3200 |
PO Box 774 DX Number: GX10047 |
Phone: +64 7 850 8880 |
| Thames office 404 Queen Street Thames 3500 |
DX Number: GX10058 |
Phone: +64 7 850 8880 |
| Tokoroa 101-181 Leith Place Tokoroa 3420 |
PO Box 774 DX Number: GX10047 |
Phone: +64 7 850 8880 |
Bay of Plenty, Waiariki
Director of Education for Bay of Plenty, Waiariki: Tui Rolleston
For requests for support:
- phone your service manager or local office
- email enquiries.BoP-Waiariki@education.govt.nz
- send us a request for support form.
| Address for couriers and reception | Postal address | Contact numbers |
|---|---|---|
| Rotorua office Level 3, 1144 Pukaki Street Rotorua 3010 |
PO Box 1749 DX Number: JX10522 |
Phone: +64 7 343 1371 Fax: +64 7 349 7398 |
| Tauranga office 132 First Avenue Tauranga 3110 |
PO Box 15564 DX Number: HX11045 |
Phone: +64 7 571 7800 Fax: +64 7 571 7864 |
| Whakatane office Shelby House 22 Louvain Street Whakatane 3120 |
Shelby House DX Number: JX10505 |
Phone: +64 7 306 2500 Fax: +64 7 308 5648 |
| Taupō office Totara Park 31 Totara Street Taupō 3330 |
PO Box 986 DX Number: PX10002 |
Phone: +64 7 376 1870 Fax: +64 7 377 2598 |
Hawke's Bay, Tairāwhiti
Director of Education for Hawke’s Bay, Tairāwhiti: Daniel Murfitt
For requests for support:
- phone your service manager or local office
- email: Learning.SupportHBT@education.govt.nz
| Address for couriers and reception | Postal address | Contact numbers |
|---|---|---|
| Napier office 8A Lever Street Ahuriri Napier 4110 |
PO Box 147 DX Number: MX10022 |
Phone: +64 6 833 6730 Fax: +64 6 833 6731 Freephone: 0508 757 575 (NZ only) |
|
Gisborne office |
PO Box 658 DX Number: PX10065 |
Phone: +64 6 869 1520 Fax: +64 6 869 1521 Freephone: 0508 656 565 (NZ only) |
Taranaki, Whanganui, Manawatū
Director of Education for Taranaki, Whanganui, Manawatū: Marlene Clarkson
For requests for support:
- phone your service manager or local office
- email us using one of the addresses below
- send us a request for support form.
| Address for couriers and reception | Postal address | Contact numbers |
|---|---|---|
|
Ministry of Education - Whanganui office |
Private Bag 3012 DX Number: PX10045 |
Phone: +64 6 349 6300 Fax: +64 6 349 6301 |
|
New Plymouth office |
PO Box 8158 DX Number: NX10012 |
Phone: +64 6 757 6400 |
|
Palmerston North office |
PO Box 1154 DX Number: PX10023 |
Phone: +64 6 350 9850 Fax: +64 6 355 0503 |
Wellington
Director of Education for Wellington: Roy Sye
For requests for support:
- phone your service manager or local office
- email us through one of the addresses below
- send us a request for support form.
Request for support form [DOCX, 122 KB]
| Address for couriers and reception | Postal address | Contact numbers |
|---|---|---|
|
Lower Hutt office |
PO Box 30177 DX Number: SX10073 |
Phone: +64 4 463 8699 Fax: +64 4 463 8698 |
|
Paraparaumu office |
PO Box 150 DX Number: SX10076 |
Phone: +64 4 463 1000 |
|
Masterton office - Admin Hub |
PO Box 862 DX Number: PX10008 |
Phone: +64 6 370 5510 Fax: +64 6 378 9573 |
|
Porirua office |
PO Box 50 136 DX Number: SX10141 |
Phone: +64 4 463 4800 Fax: +64 4 237 5808 |
Nelson, Marlborough, West Coast
Director of Education for Nelson, Marlborough, West Coast: Andrea Williams
For requests for support:
- phone your local service manager
- complete the request for support form and email it to learningsupport.nmwc@education.govt.nz.
Request for support form [DOCX, 80 KB]
| Address for couriers and reception | Postal address | Contact numbers |
|---|---|---|
| Nelson office 19 Haven Road Nelson 7010 |
PO Box 282 DX Number: WX10712 |
Phone: +64 3 546 3470 Fax: +64 3 539 1501 |
| Blenheim office 18 Stephenson Street Blenheim 7201 |
PO Box 826 DX Number: WX10514 |
Phone: +64 3 579 1870 Fax: +64 3 578 1860 |
| Greymouth office Blanchfield House (Corner Guinness and Albert Streets) Greymouth 7805 |
PO Box 246 DX Number: WX10408 |
Phone: +64 3 768 2010 Fax: +64 3 768 7750 |
| Westport office Westport South School Derby Street Westport 7825 |
PO Box 408 DX Number: WX10419 |
Phone: +64 3 789 8998 Fax: +64 3 789 8974 |
| Motueka office 27B Talbot Street Motueka 7120 |
27B Talbot Street DX Number: WX10727 |
Phone: +64 3 528 1750 |
Canterbury, Chatham Islands
Director of Education for Canterbury, Chatham Islands: Coralanne Child
For requests for support:
- phone your service manager or local office
- email referrals.canterbury@education.govt.nz
- send us a request for support form.
- Request for support form (Canterbury, Chatham Islands) [PDF, 253 KB]
- Request for support form (South Canterbury) [PDF, 255 KB]
| Address for couriers and reception | Postal address | Contact numbers |
|---|---|---|
| Christchurch office Te Urutī 48 Hereford Street West End Christchurch 8013 |
PO Box 2522 DX Number: WX10005 |
Phone: +64 3 378 7300 Fax: +64 3 378 7308 |
| Timaru office 241 Selwyn Street Timaru 7910 |
PO Box 155 DX Number: WX10621 |
Phone: +64 3 687 2800(external link) Fax: +64 3 687 2829 |
| Ashburton office 49A Winter Street Ashburton 7700 |
49A Winter Street DX Number: WX10643 |
Phone: +64 3 378 7300 Fax: +64 3 378 7308 |
Otago, Southland
Director of Education for Otago, Southland: Julie Anderson
For requests for support:
- phone your service manager or local office
- email BSG.OS@education.govt.nz
- send us a request for support form.
Request for support form (Otago, Southland) [DOCX, 121 KB]
| Address for couriers and reception | Postal address | Contact numbers |
|---|---|---|
| Dunedin office 414 Moray Place Dunedin 9016 |
Private Bag 1971 DX Number: YX10126 |
Phone: +64 3 471 5200 Fax: +64 3 471 5201 |
| Invercargill office 111 Spey Street Invercargill 9810 |
PO Box 887 DX Number: YX10209 |
Phone: +64 3 211 8000 Fax: +64 3 211 8001 |
| Southern Lakes Office Barry Avenue Behind Cromwell College Cromwell 9310 |
PO Box 142 DX number: ZX10311 |
Phone: +64 3 445 3750 Fax: +64 3 445 1770 |
Make a complaint about learning support services
If you have concerns about a learning support service, you can make a complaint. We will work with you to resolve it.
Make a complaint about a learning support service
School transport
Contact us you have a question about school transport or a query about an application for school transport assistance (SESTA).
School transport assistance (SESTA)
Free phone (NZ only): 0800 287 272
Email: School.Transport@education.govt.nz
Sensitive claims of abuse
Find out how to make a historic claim if you believe you were neglected or abused at a residential special school before 1989.
Sensitive claims of abuse in state schools
Ngā kerēme pāmamae o te tūkino i roto i ngā kura kāwanatanga
Share your positive experiences
We welcome your stories about what is working well and how services are helping you. It helps us to continually improve our services.
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