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Contract expectations for attendance service providers#
This guidance explains what providers must do under their contract and how performance will be measured. Providers are funded to deliver a full range of services for chronically absent and non-enrolled ākonga | students in Years 1 to 11.
It covers:
- service expectations
- key performance indicators
- reporting and compliance requirements.
Funding agreements#
Download the funding agreements for attendance service providers and in-school attendance services.
Te Tiriti and cultural responsiveness in attendance services#
This guidance supports attendance service providers to partner effectively with Māori and Pacific communities.
It outlines expectations for culturally responsive practice for ākonga success and strong whānau | family engagement. These expectations are grounded in Te Tiriti o Waitangi, Ka Hikitia and the Pacific Education Action Plan.
Working with private and charter schools#
Private and charter schools are not eligible to use Ministry of Education-funded attendance services.
Private schools are not part of the state-funded school system and receive less funding than state, state-integrated and charter schools. They do not have the same legislative requirements for attendance, for example, they do not need to have an attendance management plan.
Charter schools are funded by the Crown through a funding model that includes operational, staffing, services and property-based funding. The model includes direct funding for attendance support.
What to do if a private or charter school asks for your support #
Private and charter schools can ask for support from an attendance service provider. They must contact you directly and pay for your services from their own funding.
You can decide whether or not to work with them. Any contract will be between you and the school. There will be no involvement from us.
As a courtesy, please advise us if you:
- intend to enter into a contract with a private or charter school
- are already providing services to one of these schools.
How to manage attendance support with a private or charter school#
Private and charter schools cannot use Ministry of Education attendance systems or referral processes. This means they cannot:
- use the attendance service school portal
- submit referrals through the chronic absence support request form
- create or manage cases in the attendance service case management system.
It is up to you and the school to establish and manage:
- how students will be referred to you
- how you will manage cases
- what the school expects from you and the services you provide
- what you need to report on
- how you will keep records and meet Privacy Act 2020 obligations.
Where to find private and charter schools #
You will find a list of private and charter schools on Education Counts. You can filter schools by ‘school authority’.
List of New Zealand schools – Education Counts
See the list of charter schools on the Charter School Agency website.
