Contract expectations#

This guidance explains what providers must do under their contract and how performance will be measured. Providers are funded to deliver a full range of services for chronically absent and non-enrolled ākonga | students in Years 1 to 11.

It covers:

• service expectations
• key performance indicators
• reporting and compliance requirements.

Funding agreements#

Download the funding agreements for attendance service providers and in-school attendance services.

Te Tiriti and cultural responsiveness in attendance services#

This guidance supports attendance service providers to partner effectively with Māori and Pacific communities. 

It outlines expectations for culturally responsive practice for ākonga success and strong whānau | family engagement. These expectations are grounded in Te Tiriti o Waitangi, Ka Hikitia and the Pacific Education Action Plan.