On this page
We have developed this guidance with the support of attendance service providers. We will continue to develop the guidance, so check back for updates.
If you have ideas or suggestions for what you’d like to see included, email us at [email protected].
Introduction to the case management system#
This document introduces the new attendance service case management system. It outlines your role, key features, and guidance on main actions for managing attendance cases.
Quick reference guide#
This quick reference guide provides step-by-step instructions for key tasks in the attendance service case management system, offering clear actions and tips for efficient use. This guide was updated on 19 December 2025.
Accessing the system#
All providers require access to the attendance service case management system. Access is managed by your organisation’s ESL online delegated authoriser.
These are the steps for delegated authorisers to set up attendance service case management system access.
Invite staff members to accept their ESL invitation to either create their new ESL profile or use their existing profile.
Assign "Case Management System" role on your staff member’s profile.
Your staff must complete the mandatory attendance service case management system for service providers training before gaining access. Once the case management system role is assigned they will receive their training invitation within 1 working day.
Set up guides#
Detailed guides for setting up access.
What to do if you need help#
For ESL access or password-related queries email or phone us or see the support page below.
Email: [email protected]
Freephone: 0800 422599 (NZ only)
