All teachers and administrators in New Zealand registered schools can use the ICT helpdesk for first-level support.

Contact the helpdesk

Contact the ICT helpdesk from 7am to 7pm, Monday to Friday, except public holidays.

Freephone (NZ only):  0800 CALLICT or 0800 225 542

Email: [email protected]

Information you need when you call

You will need:

• a school ID number and name
• your name and email address
• a phone number
• the product you need help with
• serial numbers of any relevant hardware (if possible).

What we can help with

ICT helpdesk staff can:

• help you troubleshoot and try to resolve suspected faults
• refer you to self-help, online help and websites
• help you install ICT products, following the suppliers' guidelines.
• guide you on using installed products
• troubleshoot suspected warranty claims in line with the manufacturer's guidelines
• connect you to example ICT policies.