How the attendance service works#

The attendance service works with students who are enrolled in school but have not been attending. Schools can contact the service for help with managing attendance and reducing unjustified absence.

We contract providers across the country to deliver this service.

How to access attendance services until December 2025#

You should make a referral to our attendance service application if:

• a student has been absent without an explanation and
• you have not been successful getting them back to school.

Use our attendance service application to make a referral.

How to Log in to ASA – Applications and Online Systems

Referrals go straight to a service provider who will allocate the referral to a kaiawhina | attendance advisor.

Map of attendance services 2024

Changes to attendance services from January 2026#

New attendance services will be in place from January 2026. The new attendance services model will support up to around 80,000 students per year. The new model includes:

• a comprehensive attendance service for chronically absent and non-enrolled students, with 1 provider in each of 84 catchments
• funding for 170 schools to provide extra support to some of their chronically absent students – this is called in-school provision.

Attendance service providers in your area#

Contracts for the new attendance service from 1 January 2026 have been awarded. You can find the providers for each catchment area in the documents below.

Tai Tokerau#

Tāmaki Herenga Tangata#

Tāmaki Herenga Manawa#

Tāmaki Herenga Waka#

Waikato#

Bay of Plenty | Waiariki#

Taranaki, Whanganui, Manawatū#

Hawke's Bay, Tairāwhiti#

Wellington#

Nelson, Marlborough, West Coast#

Canterbury, Chatham Islands#

Otago, Southland#

A map of attendance service providers from 1 January 2026 will be added soon.

Training for school leaders and administration staff#

We run an online training session in managing attendance. Email our training services team for an invite to the training.

Email: [email protected]