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Find your attendance service provider#
The attendance service works with students who are chronically absent and non-enrolled students. It works with schools who have already exhausted their own interventions.
Schools can contact the service for help with managing attendance and reducing chronic absence. We contract providers across the country to deliver this service.
See a map of all the catchments in the new attendance service and their providers.
When to request support from an attendance service provider#
Students may be absent from school for many reasons. Using the STAR framework and your attendance management plan will help you identify and address escalating patterns of absence.
Attendance services support ākonga who are chronically absent. These ākonga have ongoing, significant or complex attendance concerns, that have not improved through school-based approaches alone.
Guide#
Use our guide to help you decide when to request support from an attendance service provider.
The guide gives useful information to help you make a decision.
It makes sure that attendance services are targeted to those students who most need it.
Each year, around 200,000 students are chronically absent for 1 or more terms.
Under the new model, attendance service providers have capacity to support up to 45,000 chronically absent students each year and up to 20,000 non-enrolled students.
Criteria for requesting support may be adjusted to manage service demand and maintain service quality. Schools and providers will be advised of any changes.
How to request for support#
Request support for chronically absent students through the new attendance service school portal.
Chronic absence request for support form – Attendance services case management system
You will receive an email confirmation that your support request has been successfully submitted.
Read our guide on how to use attendance service school portal.
You will continue to use ENROL for non-enrolment notifications.
Attendance service school portal access, roles and training#
Roles#
Before accessing the attendance service school portal, your Education Sector Logon (ESL) delegated authoriser will need to assign roles to staff members/users.
This guide tells you how to assign roles in the ESL portal. It includes information on what the roles are (for example, attendance lead) and what they can do within the system.
Online training module#
There is an online training module to help schools learn about key tasks they can perform in the system.
Access to the module requires an Education Sector Logon.
After you are logged in, open the 'Attendance Service for Schools' tile, and complete the 'Online Attendance Service for Schools' module.
Portal features and known issues#
To ensure the system remains stable and performs well for all users, we are phasing the rollout of some features.
Currently, schools can only raise requests for support.
Upcoming features #
- View active cases for children enrolled at the school
- Add comments and files to active cases
- See comments and files that have been shared by the attendance service provider
- Receive email notifications
- View files that the school has uploaded
- View closed cases for children still enrolled at the school
Known issues#
Download the summary of known issues with the attendance service school portal and any associated workaround.
The team are working hard to resolve these as soon as possible.
Help and support#
Refer to the AS-CMS quick reference guide for information about navigating and using the system.
For any other AS-CMS queries, contact the Education Service Desk:
Freephone: 0800 422 599 (NZ only)
Email: [email protected]
If the Service Desk cannot resolve your question, they will escalate it to the appropriate team.
Referring to Oranga Tamariki#
The Ministry of Education has an information-sharing protocol with Oranga Tamariki. It enables safe and timely referrals of students with chronic absence to Oranga Tamariki using Section 19 of the Oranga Tamariki Act 1989.
Learn more about the protocol and when attendance service providers may make a referral to Oranga Tamariki.
