On this page
What a complaint is#
A complaint is any communication where a person or whānau | family is unhappy, concerned or not satisfied with a situation, process or decision at an early learning service. A complainant may be a current or past parent of the service, a current or past staff member or a member of the public.
Handling complaints#
If a complaint is made directly to your early learning service, you should follow your complaints policy and procedure.
Anyone can make a complaint if they are concerned or not satisfied with a situation, process or decision at an early learning service.
A complainant may be a current or past parent of the service, a current or past staff member or a member of the public.
From 1 September 2026, the Education Review Office (ERO) will investigate any complaints regarding non-compliance with the regulations, licensing and certification criteria.
You can contact ERO.
Email: [email protected]
Employment-related complaints#
Complaints relating to employment disputes may need a different process or another agency.
For more information about managing employment disputes, see the Labour Inspectorate website.
