- Call emergency services
Call emergency services if you need the Police, fire service or an ambulance.
- Get medical assistance
Get immediate medical assistance for a child who is seriously injured or becomes seriously ill and notify a parent.
There is more information and guidance about this in the licensing criteria on the Education Review Office (ERO) website.
HS121: Medical assistance and incident management (centre-based services) – ERO
HS218: Medical assistance and incident management (home-based services) – ERO
HS24 to HS30: Child health and safety criteria for kōhanga reo – ERO
- Put your plan into action
Put your service's emergency plan into action.
Reporting serious injury, illness or incident#
If there is a serious injury, illness or incident involving a child at your service, you may need to notify another agency. You will also need to contact the Director of Regulation.
There is more information and guidance about this in the licensing criteria on the ERO website.
- HS128: Notification criteria and guidance for centre-based services – ERO
- HS227: Notification criteria and guidance for home-based services – ERO
- HS34: Notification criteria and guidance for kōhanga reo – ERO
- HS12: Notification criteria and guidance for playgroups – ERO
Traumatic incident team support#
In a serious event, contact our traumatic incident team. Traumatic incident teams are based in all our regional offices. You can contact them at any time.
Freephone (NZ only): 0800 TI TEAM (0800 848 326)
What our traumatic incident teams do#
After a sudden and disruptive event, our traumatic incident teams work alongside your service. Together, they will help you put processes in place for the safety and wellbeing of tamariki | children and staff.
That includes returning your service to normal operations as much as possible so children can be supported by the people they know and trust.
