Child protection

Early learning services have an important role to play in supporting children's wellbeing. You need to be able to identify and know the right steps to take in reporting family harm.

Level of compliance Main audience Other


  • Service Managers
  • Educators, Teachers and Kaiako
  • Parents, Caregivers and Whānau

Early learning services must have a child protection policy. You also have a moral obligation to know how to identify and report cases of family harm.

Identifying and reporting family harm


Who to report to




New Zealand Police


If you believe a child is in immediate danger, call NZ Police on 111.

Oranga Tamariki(external link)

0508 EDASSIST (0508 332 774) or email

(this is the dedicated contact for schools and early learning services)

If you are worried about a child and want to make a referral or report a concern, call Oranga Tamariki.

Healthline(external link)

0800 61 11 16

Healthline can provide you with advice about a child who appears unwell or hurt, or has any symptoms of sickness.

Shine Helpline(external link)

0508 74 46 33

Shine can provide advice and support for anyone seeking information about family harm.

Crimestoppers(external link)

0800 55 51 11

If you have any concerns about reporting a potential case of family harm, Crimestoppers will support you to pass on key information anonymously.


Resources and support



What to do if you think a child is in danger(external link)

Whether to share information about at-risk children(external link)

Two short (~20-second) videos from the Privacy Commissioner.

Return to School Checklist for Educators(external link)

5 minute video to help educators identify family harm indicators

Return to School Checklist for Educators(external link)

Two-page factsheet with information for educators

COVID-19 Report a concern(external link)

Short webpage with contact address for reporting concerns to Oranga Tamariki

Resources for whānau, communities and   services during COVID-19(external link)

Links to a variety of pages and links about preventing and responding to whānau and sexual violence during COVID-19

Worried about a child?(external link)

Information about what to report to Oranga Tamariki

How can I tell? Recognising child abuse(external link)

Guidance for keeping children safe

Creating a safe organisation(external link)

A guidance document about developing child protection policies and safe working practices

Handling Disclosures of Child Abuse(external link)

A webpage with information on how to handle disclosures of child abuse

Indicators of Child Abuse(external link)

Webpage outlining indicators for different types of child abuse (emotional, neglect, physical, sexual)

Keeping kids safe and secure(external link)

PDF document to help support whānau to keep children safe from abuse

Family violence and sexual violence prevention(external link)

COVID-19 webpage with links to different organisations to reach out to

You should also consult your service’s Child Protection Policy.

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