Attendance Services

The Attendance Service supports schools and students to manage and improve attendance.

Attendance Services combines the Non-Enrolled Truancy Service (NETS) and the District Truancy Service (DTS) into one integrated service. We aim to support schools to:

  • effectively manage attendance
  • reduce unjustified absence rates and non-enrolment
  • reduce the time taken to return students to education.

The Attendance Service vision is: Every student attending school every day, as a foundation for engagement in learning and achievement. 

Student attendance, along with effective teaching, has the greatest influence on student engagement and achievement.

Making absence referrals to the Attendance Service

To make absence referrals to the Attendance Service, you’ll need to use the Attendance Service Application (ASA) and have a service provider.

Once a referral is generated in ASA, it goes straight to the service provider who will allocate the referral to an Attendance Advisor or Kaiawhina for action.

Non-enrolment notifications are made through ENROL.

Making absence referrals to the Attendance Service using the Attendance Service Application

List of attendance service providers by region

Training for schools in managing attendance

Our Training Services team run online training in managing attendance for school leaders and administration staff.

If you haven’t yet received an email invite to online training, contact us at: training.services@education.govt.nz.

List of Attendance Service providers by region

Your school should have heard from your service provider already. If you haven’t or don’t yet have a provider, use this list to find one.

Service Provider Service Area
Te Taitokerau Iwi Consortium – Northland Attendance Service Northland
National Urban Māori Authority – Waipareira Trust Auckland North
Auckland Central Education Services Auckland Central
Strive Community Trust South Auckland A
Solomon Group South Auckland B
National Urban Māori Authority – Te Kohao Health Waikato
Central King Country REAP AS Taumaranui
Te Kuiti High School AS Te Kuiti (Waitomo)
Tokoroa Council of Social Services Tokoroa (South Waikato)
CAPS Haruaki Inc Thames - Coromandel
Datacom Services Limited - ecase Attendance Service Tauranga
Datacom Services Limited - ecase Attendance Service Bay of Plenty
Eastbay REAP Kawerau
Te Runanganui o Ngati Porou & Te Runanga a Runanganui a Kiwa – Tairawhiti School Attendance Service Gisborne
Datacom Services Limited - ecase Attendance Service Central Plateau
Tutama Wahine o Taranaki Taranaki
Datacom Services Limited - ecase Attendance Service Whanganui
Datacom Services Limited - ecase Attendance Service Manawatu - Horowhenua
Life to the Max, Horowhenua Trust Levin (Horowhenua)
Te Taiwhenua o Heretaunga Hawkes Bay - Wairarapa
National Urban Māori Authority – Te Roopu Awhina Wellington
Te Ora Hou Otautahi Nelson - Marlborough - West Coast
Te Ora Hou Otautahi Canterbury
Datacom Services Limited - ecase Attendance Service Otago - Southland

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