Attendance Services
The Attendance Service supports schools and students to manage and improve attendance.
Attendance Services combines the Non-Enrolled Truancy Service (NETS) and the District Truancy Service (DTS) into one integrated service. We aim to support schools to:
- effectively manage attendance
- reduce unjustified absence rates and non-enrolment
- reduce the time taken to return students to education.
The Attendance Service vision is: Every student attending school every day, as a foundation for engagement in learning and achievement.
Student attendance, along with effective teaching, has the greatest influence on student engagement and achievement.
Making absence referrals to the Attendance Service
To make absence referrals to the Attendance Service, you’ll need to use the Attendance Service Application (ASA) and have a service provider.
Once a referral is generated in ASA, it goes straight to the service provider who will allocate the referral to an Attendance Advisor or Kaiawhina for action.
Non-enrolment notifications are made through ENROL.
If your school is part of a Social Sector Trial, go to the Ministry of Social Development website (external link) .
Making absence referrals to the Attendance Service using the Attendance Service Application
List of attendance service providers by region
Training for schools in managing attendance
Our Training Services team run online training in managing attendance for school leaders and administration staff.
If you haven’t yet received an email invite to online training, contact us at: training.services@education.govt.nz.
List of Attendance Service providers by region
Your school should have heard from your service provider already. If you haven’t or don’t yet have a provider, use this list to find one.
| Service Provider | Service Area |
|---|---|
| Auckland City Education Services | Auckland City |
| CAPS Hauraki Inc. | Thames / Coromandel |
| Central King Country REAP | Taumarunui |
| Datacom Services Limited - eCase Attendance Service | Tauranga Eastern Bay of Plenty Central Plateau Whanganui Manawatu - Horowhenua Otago / Southland |
| Life to the Max, Horowhenua Trust | Levin |
| Manna Integrated Services | Kawerau |
| National Urban Māori Authority | Waitakere / North Shore Waikato Wellington |
| Ngāpuhi Iwi Social Services (Tai Tokerau Attendance Service) | Northland |
| Solomon Group Inc | South Auckland B |
| Strive Community Trust | South Auckland A |
| Te Kuiti High School | Waitomo |
| Te Ora Hou Otautahi | Canterbury Westland, Nelson, Marlborough |
| Te Rūnanganui o Ngāti Porou (Tairawhiti School Attendance Service) | Optiki / Gisborne and East Coast |
| Te Taiwhenua o Heretaunga | Hawkes Bay / Wairarapa |
| Tokoroa Council of Social Services | Tokoroa |
| Tutama Wahine o Taranaki | Taranaki |
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