Attendance Services

The Attendance Service supports schools and students to manage and improve attendance.

Attendance Services combines the Non-Enrolled Truancy Service (NETS) and the District Truancy Service (DTS) into one integrated service. We aim to support schools to:

  • effectively manage attendance
  • reduce unjustified absence rates and non-enrolment
  • reduce the time taken to return students to education.

The Attendance Service vision is: Every student attending school every day, as a foundation for engagement in learning and achievement. 

Student attendance, along with effective teaching, has the greatest influence on student engagement and achievement.

Making absence referrals to the Attendance Service

To make absence referrals to the Attendance Service, you’ll need to use the Attendance Service Application (ASA) and have a service provider.

Once a referral is generated in ASA, it goes straight to the service provider who will allocate the referral to an Attendance Advisor or Kaiawhina for action.

Non-enrolment notifications are made through ENROL.

If your school is part of a Social Sector Trial, go to the Ministry of Social Development website (external link) .

Making absence referrals to the Attendance Service using the Attendance Service Application

List of attendance service providers by region

Training for schools in managing attendance

Our Training Services team run online training in managing attendance for school leaders and administration staff.

If you haven’t yet received an email invite to online training, contact us at: training.services@education.govt.nz.

List of Attendance Service providers by region

Your school should have heard from your service provider already. If you haven’t or don’t yet have a provider, use this list to find one.

Service ProviderService Area
Auckland City Education Services Auckland City
CAPS Hauraki Inc. Thames / Coromandel
Central King Country REAP Taumarunui
Datacom Services Limited - eCase Attendance Service Tauranga
Eastern Bay of Plenty
Central Plateau
Whanganui
Manawatu - Horowhenua
Otago / Southland
Life to the Max, Horowhenua Trust Levin
Manna Integrated Services Kawerau
National Urban Māori Authority Waitakere / North Shore
Waikato
Wellington
Ngāpuhi Iwi Social Services (Tai Tokerau Attendance Service) Northland
Solomon Group Inc South Auckland B
Strive Community Trust South Auckland A
Te Kuiti High School Waitomo
Te Ora Hou Otautahi Canterbury
Westland, Nelson, Marlborough
Te Rūnanganui o Ngāti Porou (Tairawhiti School Attendance Service) Optiki / Gisborne and East Coast
Te Taiwhenua o Heretaunga Hawkes Bay / Wairarapa
Tokoroa Council of Social Services Tokoroa
Tutama Wahine o Taranaki Taranaki

Last reviewed: Has this been useful? Give us your feedback