Attendance Service
Learn about the Attendance Service, which can assist schools to effectively manage attendance and reduce unjustified absence rates.
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About Attendance Service
The Attendance Service is a national service. We contract providers to deliver the service throughout Aotearoa New Zealand.
The Attendance Service primarily works with students aged 6 to 16.
The Attendance Service may also work with any child, older or younger, who is enrolled but has not been attending school. We aim to support schools to:
- effectively manage attendance
- reduce unjustified absence rates and non-enrolment
- reduce the time taken to return students to education.
The Attendance Service's vision is:
Every student attending school every day, as a foundation for engagement in learning and achievement.
Student attendance, along with effective teaching, has the greatest influence on student engagement and achievement.
How to make absence referrals to the Attendance Service
To make absence referrals to the Attendance Service, you’ll need to use the Attendance Service Application.
Once a referral is generated in the application, it goes straight to the service provider who will allocate the referral to an attendance advisor or kaiawhina for action.
Guide to using ENROL: Non-renrolment notifications
Apply for access to the Attendance Service Application
Training for schools in managing attendance
Our Training Services team runs online training in managing attendance for school leaders and administration staff.
If you have not yet received an email invite to online training, email training.services@education.govt.nz.
List of Attendance Service providers by region
Your school should have heard from your service provider already. If you haven’t, use this list to find one.
For more detail, please see the map showing location of attendance officers and Attendance Service (AS) providers:
Attendance service provider map 2023 – Google(external link)
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2024 service providers |
Service area |
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Ngātiwai Trust |
Whangarei North |
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Ngātiwai Trust |
Whangarei South |
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Te Uri o Hau |
Kaipara |
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Te Kura o Pangaru |
Hokianga |
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Ngati Rehia |
Kerikeri |
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Bay of Islands College AS |
Bay of Islands |
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Ara Whakamaua |
Kaikohe |
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Ara Whakamaua |
Far North |
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North Auckland AS |
Auckland North |
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Waitakere Alternative Education Consortium |
Auckland West |
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Auckland City Education Services |
Auckland Central |
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Unjustified absence referrals only:
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South Auckland |
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Tokoroa Council of Social Services |
Waikato South |
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Starfish Social Services |
Matamata, Piako |
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CAPS Haruaki Inc |
Thames-Coromandel |
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Te Kuiti High School AS |
Te Kuiti, Waitomo |
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Te Awamutu Rural and Roses AS |
Te Awamutu |
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Raglan Area AS |
Raglan |
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Te Hononga Te Pae Here AS |
Fairfield |
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Hillcrest AS |
Hillcrest |
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Te Kāhui Ako o Te Oko Horoi As |
Cambridge |
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He Waka Eke Noa AS |
Nawton |
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Northern Waikato Kahui Ako AS |
Huntley |
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CKC REAP |
Taumaranui |
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Te Kohao Health |
Waikato North |
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Mount Maunganui College AS |
Mount Maunganui |
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Papamoa College AS |
Papamoa |
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Rotorua Boys' High School AS |
Rotorua |
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Tauhara College AS |
Taupō, Turangi |
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Tauranga Moana AS |
Tauranga Moana |
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Te Puki AS |
Te Puke |
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Whakatāne Kāhui Ako AS |
Whakatane |
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Pūtauaki ki Rangitāiki AS |
Kawerau |
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Ashbrook School |
Opotiki |
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Tiaki Mai AS |
Gisborne |
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Ngati Porou Oranga |
Kaiti, Gisborne East |
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Te Taiwhenua ki te Wairoa |
Wairoa |
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Te Taiwhenua o Heretaunga |
Hawkes Bay South, Wairarapa |
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Te Taiwhenua o Tamatea |
Hawkes Bay Central |
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Te Taiwhenua o Te Whanganui-a-Orotū Incorporated |
Napier |
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South Taranaki AS |
Taranaki South |
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Te Kāhui Ako o Kōhanga Moa AS |
Inglewood |
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Central New Plymouth AS |
New Plymouth Central |
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MT SPA AS |
Opunake |
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West New Plymouth AS |
New Plymouth West |
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Te Kāhui Ako o Taranaki Mohoao AS |
Stratford |
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Waitara Schools AS |
Waitara |
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Palmerston North and Manawatū AS |
Palmerston North |
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Feilding AS |
Feilding |
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Ruapehu AS |
Ruapehu, Taihape |
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South Rangitikei AS |
Rangitikei South |
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Life to the Max (Horowhenua Trust) |
Horowhenua |
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Paraparaumu College AS |
Kapiti-Otaki |
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Rangikura School AS |
Porirua North |
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Porirua College AS |
Porirua East |
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Taita College AS |
Hutt City |
| Te Rūnanga o Toa Rangatira Incorporated |
Porirua West, Upper Hutt, Wellington City |
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Kaikoura High School AS |
Kaikoura |
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Marlborough AS |
Marlborough |
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āpitomata |
Nelson |
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Motueka High School AS |
Motueka |
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Buller High School AS |
Buller |
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Māwhera AS |
Greymouth |
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Westland High School AS |
Westland |
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Tupuranga |
Canterbury North |
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Ashburton Safer Community Council Trust |
Canterbury Central |
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Arowhenua Whānau Services |
Canterbury, South Mackenzie |
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Tupuranga |
Christchurch |
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Invercargill Secondary School Network |
Invercargill |
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Fiordland College AS |
Fiordland |
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St Kevins College AS |
Oamaru |
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South Otago High School AS |
Otago South |
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Otago Youth Wellness Trust |
Otago Central |
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REAP Southern Incorporated |
Southland |
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Whakatipu Youth Trust |
Whakatipu |
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