Learning support services

This page provides learning support contact details for all of our Ministry of Education offices.

Contact us

You can also call us on Freephone 0800 622 222 (NZ only) or email:

learning.supportmailbox@education.govt.nz

Requests for support (referrals) or questions

To request learning support or to discuss an existing service, contact your Service Manager or local office using the information provided under Regional Offices on this page.

Traumatic Incident team

If your school needs support to manage an incident or crisis, phone our Traumatic Incident team on Freephone 0800 848 326 (NZ only).

School transport

For school transport questions or applications call our School Transport team on Freephone (NZ only) 0800 Bus2School (0800 287 272) or email:

school.transport@education.govt.nz

Make a complaint about learning support services

If you have concerns about a learning support service, you can make a complaint. We'll work with you to resolve it.

Make a complaint

Historic claims

Find out how to make a historic claim if you believe you were neglected or abused at a Residential Special School before 1989.

Historic claims for abuse or neglect at a Residential Special School

Regional Offices

Tai Tokerau region

Director of Education for Tai Tokerau: Hira Gage
Manager Learning Support: Jozsef Ekart
Email: enquiries.whangarei@education.govt.nz

For requests for support phone your Service Manager or local office, or email:

enquiries.whangarei@education.govt.nz

Address for couriers and receptionPostal addressContact numbers
Tai Tokerau Area office
10 Awaroa River Road
Onerahi
Whangarei 0110

PO Box 911
Whangarei 0140
Northland

DX Number: AX1000

Phone: +64 9 436 8900
Fax: +64 9 436 8902
Kerikeri office
9 Hobson Avenue
Kerikeri 0230
PO Box 797
Kerikeri 0230
Phone: +64 9 407 4880
Fax: +64 9 407 6263
Kaitaia office
1st Floor 
1 Melba Street
Kaitaia 0410
PO Box 580
Kaitaia 0441
Phone: +64 9 408 6944
Fax: +64 9 408 6261

Auckland region

Director of Education for Auckland: Isabel Evans
Deputy Director Learning Support: Adele Peart-Baillie
Managers Learning Support: Eng Leong Lim (Albany/Henderson), Lesley Whitehead (Botany), Steve Tanner (Auckland/Mt Eden)
Email: enquiries.auckland@education.govt.nz

For requests for support, phone your Service Manager or local office, or email using the email address for each office below.

Address for couriers and receptionPostal addressContact numbers

Auckland office
12-18 Normanby Road
Mt Eden
Auckland 1024

Email: enquiries.auckland@education.govt.nz

Private Bag 92644
Symonds Street
Auckland 1150

DX Number: CX10104

Phone: +64 9 632 9400
Fax: +64 9 632 9401

Albany office
Level 1, 102 Rosedale Road
Albany
North Shore City 0632

Email: NW.Servicesupport@education.govt.nz

PO Box 305160 
Triton Plaza
North Shore City 0757
Phone: +64 9 487 1100
Fax: +64 9 487 1187

Henderson office
10 Montel Avenue
Henderson
Auckland 0612

Email: NW.Servicesupport@education.govt.nz

PO Box 21 057 
Henderson
Waitakere City 0650
Phone: +64 9 632 0390
Fax: +64 9 836 6620

Botany office
Unit I, 16 Bishop Dunn Place
Flat Bush
Auckland 2013

Email: MN.Servicesupport@education.govt.nz

PO Box 217046
Botany Junction
Manukau 2164
Phone: +64 9 265 3000
Fax: +64 9 265 3199

Waikato region

Director of Education for Waikato: Paula Rawiri
Manager Learning Support: Paul Mitchell
Email: enquiries.hamilton@education.govt.nz

For requests for support phone your Service Manager or local office, or email:

SEWaikato.Referrals@education.govt.nz

Address for couriers and receptionPostal addressContact numbers
Hamilton office
19 Home Straight
Te Rapa
Hamilton 3200

PO Box 774
Hamilton 3240

DX Number: GX10047

Phone: +64 7 850 8880
Fax: +64 7 850 8998
Thames office
404 Queen Street
Thames 3500

PO Box 386
Thames 3540

DX Number: GX10058

Phone: +64 7 867 9520
Fax: +64 7 868 7641
Taumarunui
c/o Taumarunui Primary School
Hakiaha Street
Taumarunui 3920
PO Box 215
Taumaranui 3946
Phone: +64 7 895 5453
Fax: +64 7 895 5453
Tokoroa
32-34 Bridge Street
Tokoroa 3420
PO Box 392
Tokoroa 3444
Phone: +64 7 886 7222
Fax: +64 7 886 7222

Bay of Plenty, Waiariki region

Director of Education for Bay of Plenty-Waiariki: Ezra Schuster
Manager Learning Support: Dawid de Villiers
Email: enquiries.BoP-Waiariki@education.govt.nz

For requests for support phone your Service Manager or local office, or email:

enquiries.BoP-Waiariki@education.govt.nz

Address for couriers and receptionPostal addressContact numbers
Rotorua office
Level 3, 1144 Pukaki Street
Rotorua 3010

PO Box 1749
Rotorua 3040

DX Number: JX10522

Phone: +64 7 349 7399
Fax: +64 7 349 7398
Tauranga office
132 First Avenue
Tauranga 3110

PO Box 15564
Tauranga 3144

DX Number: HX11045

Phone: +64 7 571 7800
Fax: +64 7 571 7864
Whakatane office
Shelby House
22 Louvain Street
Whakatane 3120

Shelby House
22 Louvain Street
Whakatane 3120

DX Number: JX10505

Phone: +64 7 306 2500
Fax: +64 7 308 5648
Taupō office
Totara Park
31 Totara Street
Taupō 3330

PO Box 986
Taupō 3351

DX Number: PX10002

Phone: +64 7 376 1870 
Fax: +64 7 377 2598

Hawke’s Bay, Tairāwhiti region

Director of Education for Hawke’s Bay/Tairāwhiti: Roy Sye
Manager Learning Support: Karen Hocking
Email: enquiries.napier@education.govt.nz or moe.gisborne@education.govt.nz

For requests for support phone your Service Manager or local office, or email:

enquiries.napier@education.govt.nz or moe.gisborne@education.govt.nz

Address for couriers and receptionPostal addressContact numbers
Napier office
8A Lever Street
Ahuriri
Napier 4110

PO Box 147
Napier 4140

DX Number: MX10022

Phone: +64 6 833 6730
Fax" +64 6 833 6731

Gisborne office
42 Grey Street
Gisborne 4010

PO Box 658
Gisborne 4040

DX Number: PX10065

Phone: +64 6 869 1520
Fax: +64 6 869 1521
Freephone: 0508 656 565 (NZ only)

Taranaki, Whanganui, Manawatu region

Director of Education for Taranaki, Whanganui, Manawatu: Jann Marshall
Manager Learning Support: Julie Hook
Email: enquiries.whanganui@education.govt.nz

For requests for support, phone your Service Manager or local office, or email:

enquiries.whanganui@education.govt.nz

Address for couriers and receptionPostal addressContact numbers
Whanganui office
93 Ingestre Street
Whanganui 4500

Private Bag 3012
Whanganui 4540

DX Number: PX10045

Phone: +64 6 349 6300
Fax: +64 6 349 6301
Taranaki office
Level 1, Dawson House
37 Dawson Street
New Plymouth 4310

PO Box 8158
New Plymouth 4342

DX Number: NX10012

Phone: +64 6 757 6400
Freephone: 0800 333 032 (NZ only)

Hawera office
c/o Child Youth and Family Office
242 High Street
Hawera 4610

PO Box 8158
New Plymouth 4342

DX Number: NX1008

Phone: +64 6 757 6400
Fax: +64 6 758 4135
Freephone: 0800 333 032 (NZ only)
Palmerston North office
1-3 Oxford Street
(Corner Ferguson and Oxford Streets) 
Palmerston North 4410

PO Box 1154
Palmerston North 4440

DX Number: PX10023

Phone: +64 6 350 9850
Fax: +64 6 355 0503

Wellington region

Director of Education for Wellington: Erika Ross
Manager Learning Support: Andrea Williams
Email: enquiries.lowerhutt@education.govt.nz

For requests for support:

  • phone your Service Manager or local office
  • email us, or
  • send us a Request for support form.

Request for support form [DOCX, 122 KB]

Address for couriers and receptionPostal addressContact numbers

Lower Hutt office
19 Market Grove
Lower Hutt 5010

Email: support.lowerhutt@education.govt.nz

PO Box 30177
Lower Hutt 5040

DX Number: SX10073

Phone: +64 4 463 8699
Fax: +64 4 463 8698

Otaki office
c/o Otaki College
Mill Road
Otaki 5512

Email: support.otaki@education.govt.nz

PO Box 9
Otaki 5542

DX Number: SX10076

Phone: +64 6 364 0840
Fax: +64 6 364 0864

Masterton office
49 Lincoln Road
Masterton 5810

Email: support.masterton@education.govt.nz

PO Box 862
Masterton 5840

DX Number: PX10008

Phone: +64 6 370 5510
Fax: +64 6 378 9573

Porirua office
Level 1, 7 Herriot Drive
Porirua 5022

Email: support.porirua@education.govt.nz

PO Box 50 136
Porirua 5240

DX Number: SX10141

Phone: +64 4 463 4800
Fax: +64 4 237 5808

Nelson, Marlborough, West Coast region

Director of Education for Nelson, Marlborough, West Coast: Derek Lucić
Manager Learning Support: Patrick McEntyre
Email: enquiries.nelson@education.govt.nz

For requests for support:

  • phone your Service Manager or local office
  • email us, or
  • send us a Request for support form.

Request for support form [DOCX, 118 KB]

Address for couriers and receptionPostal addressContact numbers
Nelson office
19 Haven Road
Nelson 7010

PO Box 282
Nelson 7040

DX Number: WX10712

Phone: +64 3 546 3470
Fax: +64 3 539 1501
Blenheim office
18 Stephenson Street
Blenheim 7201

PO Box 826
Blenheim 7240

DX Number: WX10514

Phone: +64 3 579 1870
Fax: +64 3 578 1860
Greymouth office
Blanchfield House
(Corner Guinness and Albert Streets)
Greymouth 7805

PO Box 246
Greymouth 7840

DX Number: WX10408

Phone: +64 3 768 2010
Fax: +64 3 768 7750
Westport office
Westport South School
Derby Street
Westport 7825

PO Box 408
Westport 7866

DX Number: WX10419

Phone: +64 3 789 8998
Fax: +64 3 789 8974
Motueka office
27B Talbot Street
Motueka 7120

27B Talbot Street
Motueka 7120

DX Number: WX10727

Phone: +64 3 528 1750

Canterbury, Chatham Islands region

Director of Education for Canterbury: Coralanne Child
Manager Learning Support: Susan Schneidemann

enquiries.christchurch@education.govt.nz

For requests for support:

  • phone your Service Manager or local office
  • email us, or
  • send us a Request for support form.

Email: referrals.canterbury@education.govt.nz

Request for support form [DOCX, 118 KB]

Address for couriers and receptionPostal addressContact numbers
Christchurch office
Te Urutī
48 Hereford Street
West End
Christchurch 8013

PO Box 2522 
Christchurch 8140

DX Number: WX10005

Phone: +64 3 378 7300
Fax: +64 3 378 7308
Timaru office
241 Selwyn Street
Timaru 7910
PO Box 155
Timaru 7940
Phone: +64 3 687 2800
Fax: +64 3 687 2829
Ashburton office
49A Winter Street
Ashburton 7700
49A Winter Street
Ashburton 7700
Phone: +64 3 308 6908
Fax: +64 3 308 2281

Otago, Southland region

Director of Education for Otago Southland: Julie Anderson
Manager Learning Support: Gary McClintock

enquiries.dunedin@education.govt.nz or enquiries.invercargill@education.govt.nz

For requests for support:

  • phone your Service Manager or local office
  • email us, or
  • send us a Request for support form.

Email: BSG.OS@education.govt.nz

Request for support form [DOCX, 118 KB]

Address for couriers and receptionPostal addressContact numbers
Dunedin office
414 Moray Place
Dunedin 9016

Private Bag 1971
Dunedin 9054

DX Number: YX10126

Phone: +64 3 471 5200
Fax: +64 3 471 5201
Invercargill office
190 Forth Street
Invercargill 9810

PO Box 887
Invercargill 9840

DX Number: YX10209

Phone: +64 3 211 8000
Fax: +64 3 211 8001
Southern Lakes Office
Cromwell College Grounds
Barry Avenue
Cromwell 9310
PO Box 142
Cromwell 9342
Phone: +64 3 445 3750
Fax: +64 3 445 1770

National Office

Director of Learning Support: David Wales

Email: learning.supportmailbox@education.govt.nz

All National Office contact details

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