Attendance Services

Learn about Attendance Services, who can assist schools to effectively manage attendance and reduce unjustified absence rates.

Level of compliance Main audience Other


  • Principals and Tumuaki
  • Teachers and Kaiako
  • Boards
  • Parents, Caregivers and Whānau

Sections 36, 48, 49 and 242 of the Education and Training Act 2020 state that every school board must take all reasonable steps to make sure that students attend school when it is open. This relates to the legal responsibilities and national guidelines for schools on attendance.

About Attendance Services

The Attendance Service is a national service. The Ministry contracts providers to deliver the service throughout New Zealand.

The Attendance Service primarily works with students aged from six up to 16 years old.

The Attendance Service may also work with any child, older or younger, who is enrolled but has not been attending school. We aim to support schools to:

  • effectively manage attendance
  • reduce unjustified absence rates and non-enrolment
  • reduce the time taken to return students to education.

The Attendance Services' vision is: Every student attending school every day, as a foundation for engagement in learning and achievement. 

Student attendance, along with effective teaching, has the greatest influence on student engagement and achievement.

How to make absence referrals to the Attendance Services

To make absence referrals to the Attendance Services, you’ll need to use the Attendance Service Application (ASA).

Once a referral is generated in ASA, it goes straight to the service provider who will allocate the referral to an Attendance Advisor or Kaiawhina for action.

Non-enrolment notifications — Guide to using ENROL

Apply for access to the Attendance Service Application

List of attendance service providers by region

Training for schools in managing attendance

Our Training Services team run online training in managing attendance for school leaders and administration staff.

If you haven’t yet received an email invite to online training email:

List of Attendance Service providers by region

Your school should have heard from your service provider already. If you haven’t, use this list to find one.

The table below will be updated by February 2022.

Service provider Service area
Te Tai Tokerau Attendance Service Northland
National Urban Māori Authority – Waipareira Trust Auckland North
Auckland Central Education Services Auckland Central
Strive Community Trust South Auckland A

Unjustified absence referrals only:

  • Greenmeadows Intermediate AS – Manurewa Cluster
  • Pukekohe Intermediate AS – Franklin Cluster
  • Tuakau College AS – North Waikato Cluster
  • Kereru Park Campus AS – Papakura Cluster
  • Howick Primary School AS – Howick Cluster

Non-enrolled referrals only:

  • New Zealand Blue Light Ventures
South Auckland B
National Urban Māori Authority – Te Kohao Health Waikato
Central King Country REAP AS Taumaranui
Te Kuiti High School AS Te Kuiti (Waitomo)
Tokoroa Council of Social Services Tokoroa (South Waikato)
CAPS Haruaki Inc Thames - Coromandel
Datacom Services Limited - ecase Attendance Service Tauranga
Datacom Services Limited - ecase Attendance Service Bay of Plenty
Tarawera High School AS Kawerau
Ashbrook School Opotiki
Te Runanganui o Ngati Porou & Te Runanga a Runanganui a Kiwa – Tairawhiti School Attendance Service Gisborne
Datacom Services Limited - ecase Attendance Service Central Plateau
Tutama Wahine o Taranaki Taranaki
Datacom Services Limited - ecase Attendance Service Whanganui
Datacom Services Limited - ecase Attendance Service Manawatū - Horowhenua
Life to the Max, Horowhenua Trust Levin (Horowhenua)
Te Taiwhenua o Heretaunga Hawke's Bay - Wairarapa
National Urban Māori Authority – Te Roopu Awhina Wellington
Te Ora Hou Otautahi Nelson - Marlborough - West Coast
Te Ora Hou Otautahi Canterbury
Datacom Services Limited - ecase Attendance Service Otago - Southland

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