Learning support services

Nau mai, haere mai. We welcome your learning support questions and requests for support.

Information and queries

Your local Ministry of Education office is your first point of contact for information about learning support.

This applies to:

  • early learning services
  • schools
  • students
  • parent, caregivers and whānau
  • the wider community. 

Traumatic incidents

If your school needs support to manage an incident or crisis, phone our traumatic incident team.

Freephone (NZ only): 0800 848 326

Requests for support (referrals)

To request learning support or to discuss an existing service, contact your service manager or one of our local support contacts.

Your local support contacts

Te Tai Tokerau

Director of Education for Te Tai Tokerau: Hira Gage

For requests for support:

Address for couriers and reception Postal address Contact numbers
Te Tai Tokerau Area office
24 Kaka Street
Morningside
Whangarei 0110
 

Phone: +64 9 436 8900

Fax: +64 9 436 8902

Kerikeri office
9 Hobson Avenue
Kerikeri 0230

PO Box 797
Kerikeri 0230

DX Number: AX10058

Phone: +64 9 407 4880

Fax: +64 9 407 6263

Kaitaia office
2-12 Commerce Street 
Kaitaia 0410

PO Box 580
Kaitaia 0410

DX Number: AX10066

Phone: +64 9 408 6944

Fax: +64 9 408 6261

Tāmaki Makaurau | Auckland

Directors of Education for Auckland:

  • Tāmaki Herenga Waka (south and southwest): Deidre Alderson
  • Tāmaki Herenga Manawa (central and east): Jason Swann
  • Tāmaki Herenga Tangata (north and west): Tanya Harvey.

For requests for support:

  • phone your service manager or local office
  • email using the email address for each office below
  • send us a request for support form.
Address for couriers and reception Postal address Contact numbers

Botany office
Unit I, 16 Bishop Dunn Place
Flat Bush
Auckland 2013

Email: enquiries.waka@education.govt.nz

PO Box 217046
Botany Junction
Manukau 2164

DX Number: EX10956

Phone: +64 9 265 3000

Fax: +64 9 265 3199

Mangawhau (Mt Eden) office
12-18 Normanby Road
Mt Eden
Auckland 1024

Email: support.manawa@education.govt.nz

Private Bag 92644
Symonds Street
Auckland 1149

DX Number: CX10104

Phone: +64 9 632 9400

Fax: +64 9 632 9401

North office
Level 1, 102 Rosedale Road
Albany
North Shore City 0632

Email: enquiries.tamakiht@education.govt.nz

PO Box 305160 
Triton Plaza
North Shore City 0757

DX Number: BX10652

Phone: +64 9 487 1100

Fax: +64 9 487 1187

West Auckland centre

10 Montel Avenue
Henderson
Auckland 0612

Email: enquiries.tamakiht@education.govt.nz

PO Box 21 057 
Henderson
Waitakere City 0650

DX Number: CX10083
Phone: +64 9 632 0390

Fax: +64 9 836 6620

Waikato

Director of Education for Waikato: Marcus Freke

Email: enquiries.hamilton@education.govt.nz

For requests or support:

For Waikato SESTA applications, email SESTA.Waikato@education.govt.nz

Address for couriers and reception Postal address Contact numbers
Hamilton office
19 Home Straight
Te Rapa
Hamilton 3200

PO Box 774
Hamilton 3240

DX Number: GX10047

Phone: +64 7 850 8880

Thames office
404 Queen Street
Thames 3500

DX Number: GX10058
Thames

Phone: +64 7 850 8880

Tokoroa
101-181 Leith Place 
Tokoroa 3420

PO Box 774
Hamilton 3240

DX Number: GX10047

Phone: +64 7 850 8880

Bay of Plenty, Waiariki

Director of Education for Bay of Plenty, Waiariki: Tui Rolleston

For requests for support:

Address for couriers and reception Postal address Contact numbers
Rotorua office
Level 3, 1144 Pukaki Street
Rotorua 3010

PO Box 1749
Rotorua 3040

DX Number: JX10522

Phone: +64 7 343 1371

Fax: +64 7 349 7398

Tauranga office
132 First Avenue
Tauranga 3110

PO Box 15564
Tauranga 3144

DX Number: HX11045

Phone: +64 7 571 7800

Fax: +64 7 571 7864

Whakatane office
Shelby House
22 Louvain Street
Whakatane 3120

Shelby House
22 Louvain Street
Whakatane 3120

DX Number: JX10505

Phone: +64 7 306 2500

Fax: +64 7 308 5648

Taupō office
Totara Park
31 Totara Street
Taupō 3330

PO Box 986
Taupō 3351

DX Number: PX10002

Phone: +64 7 376 1870

Fax: +64 7 377 2598

Hawke's Bay, Tairāwhiti

Director of Education for Hawke’s Bay, Tairāwhiti: Daniel Murfitt

For requests for support:

Address for couriers and reception Postal address Contact numbers
Napier office
8A Lever Street
Ahuriri
Napier 4110

PO Box 147
Napier 4140

DX Number: MX10022

Phone: +64 6 833 6730

Fax: +64 6 833 6731

Freephone: 0508 757 575 (NZ only)

Gisborne office
42 Grey Street
Gisborne 4010

PO Box 658
Gisborne 4040

DX Number: PX10065

Phone: +64 6 869 1520

Fax: +64 6 869 1521

Freephone: 0508 656 565 (NZ only)

Taranaki, Whanganui, Manawatū

Director of Education for Taranaki, Whanganui, Manawatū: Marlene Clarkson

For requests for support:

  • phone your service manager or local office
  • email us using one of the addresses below
  • send us a request for support form.
Address for couriers and reception Postal address Contact numbers

Whanganui office
226 London Street, Springvale Park
Whanganui 4500

Email: Enquiries.Whanganui@education.govt.nz

Private Bag 3012
Whanganui 4540

DX Number: PX10045

Phone: +64 6 349 6300

Fax: +64 6 349 6301

New Plymouth office
Level 1, Dawson House
37 Dawson Street
New Plymouth 4310

Email: Enquiries.Newplymouth@education.govt.nz

PO Box 8158
New Plymouth 4342

DX Number: NX10012

Phone: +64 6 757 6400


Palmerston North office
1-3 Oxford Street
(Corner Ferguson and Oxford Streets) 
Palmerston North 4410

Email: Enquiries.PalmerstonNorth@education.govt.nz

PO Box 1154
Palmerston North 4440

DX Number: PX10023

Phone: +64 6 350 9850

Fax: +64 6 355 0503

 

Wellington

Director of Education for Wellington: Roy Sye

For requests for support:

  • phone your service manager or local office
  • email us through one of the addresses below
  • send us a request for support form.

Request for support form [DOCX, 122 KB]

Address for couriers and reception Postal address Contact numbers

Lower Hutt office
1 Market Grove
Lower Hutt 5010

Email: support.lowerhutt@education.govt.nz

PO Box 30177
Lower Hutt 5040

DX Number: SX10073

Phone: +64 4 463 8699

Fax: +64 4 463 8698

Paraparaumu office
44 Ihakara Street
Paraparaumu 5032

Email: support.paraparaumu@education.govt.nz

PO Box 150
Paraparaumu 5254

DX Number: SX10076

Phone: +64 4 463 1000

Masterton office - Admin Hub
PO Box 862
Masterton 5840

Email: support.masterton@education.govt.nz

PO Box 862
Masterton 5840

DX Number: PX10008

Phone: +64 6 370 5510

Fax: +64 6 378 9573

Porirua office
Level 1, 7 Herriot Drive
Porirua 5022

Email: support.porirua@education.govt.nz

PO Box 50 136
Porirua 5240

DX Number: SX10141

Phone: +64 4 463 4800

Fax: +64 4 237 5808

Nelson, Marlborough, West Coast

Director of Education for Nelson, Marlborough, West Coast: Andrea Williams

For requests for support:

Request for support form [DOCX, 80 KB]

Address for couriers and reception Postal address Contact numbers
Nelson office
19 Haven Road
Nelson 7010

PO Box 282
Nelson 7040

DX Number: WX10712

Phone: +64 3 546 3470

Fax: +64 3 539 1501

Blenheim office
18 Stephenson Street
Blenheim 7201

PO Box 826
Blenheim 7240

DX Number: WX10514

Phone: +64 3 579 1870

Fax: +64 3 578 1860

Greymouth office
Blanchfield House
(Corner Guinness and Albert Streets)
Greymouth 7805

PO Box 246
Greymouth 7840

DX Number: WX10408

Phone: +64 3 768 2010

Fax: +64 3 768 7750

Westport office
Westport South School
Derby Street
Westport 7825

PO Box 408
Westport 7866

DX Number: WX10419

Phone: +64 3 789 8998

Fax: +64 3 789 8974

Motueka office
27B Talbot Street
Motueka 7120

27B Talbot Street
Motueka 7120

DX Number: WX10727

Phone: +64 3 528 1750

Canterbury, Chatham Islands

Director of Education for Canterbury, Chatham Islands: Coralanne Child

For requests for support:

Address for couriers and reception Postal address Contact numbers
Christchurch office
Te Urutī
48 Hereford Street
West End
Christchurch 8013

PO Box 2522 
Christchurch 8140

DX Number: WX10005

Phone: +64 3 378 7300

Fax: +64 3 378 7308

Timaru office
241 Selwyn Street
Timaru 7910

PO Box 155
Timaru 7940

DX Number: WX10621

Phone: +64 3 687 2800(external link)

Fax: +64 3 687 2829

Ashburton office
49A Winter Street
Ashburton 7700

49A Winter Street
Ashburton 7700

DX Number: WX10643

Phone: +64 3 378 7300

Fax: +64 3 378 7308

Otago, Southland

Director of Education for Otago, Southland: Julie Anderson 

For requests for support:

Request for support form (Otago, Southland) [DOCX, 121 KB]

Address for couriers and reception Postal address Contact numbers
Dunedin office
414 Moray Place
Dunedin 9016

Private Bag 1971
Dunedin 9054

DX Number: YX10126

Phone: +64 3 471 5200

Fax: +64 3 471 5201

Invercargill office
111 Spey Street
Invercargill 9810

PO Box 887
Invercargill 9840

DX Number: YX10209

Phone: +64 3 211 8000

Fax: +64 3 211 8001

Southern Lakes Office
Barry Avenue
Behind Cromwell College
Cromwell 9310

PO Box 142
Cromwell 9342

DX number: ZX10311

Phone: +64 3 445 3750

Fax: +64 3 445 1770

Make a complaint about learning support services

If you have concerns about a learning support service, you can make a complaint. We will work with you to resolve it.

Make a complaint about a learning support service

School transport

Contact us you have a question about school transport or a query about an application for school transport assistance (SESTA).

School transport assistance (SESTA)

Free phone (NZ only): 0800 287 272

Email: School.Transport@education.govt.nz

Sensitive claims of abuse

Find out how to make a historic claim if you believe you were neglected or abused at a residential special school before 1989.

Sensitive claims of abuse in state schools

Ngā kerēme pāmamae o te tūkino i roto i ngā kura kāwanatanga

Share your positive experiences

We welcome your stories about what is working well and how services are helping you. It helps us to continually improve our services.

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