Contact us

Local Ministry offices

Contact our local offices and find out how our education advisors can help you:

Local Ministry offices

COVID-19 education workforce payroll

If you work in a primary or secondary sector school or kura and have a question about how your pay has been affected by schools closing you should contact your school payroll administrator.

School payroll administrators use: support@novopay.govt.nz

Employees without a school payroll administrator to contact use: employment.relations@education.govt.nz

Traumatic Incident team

The Traumatic Incident team is available if your school or ECE needs support to manage a crisis.

This phone number is manned 24 hours a day, 7 days a week.

Free phone: 0800 848 326 (NZ only)

Complaints

Make a complaint

Plain language

We are working to provide better, more accessible information and comply with the Plain Language Act 2022.

If you have feedback about any Ministry of Education communications, email plainlanguage@education.govt.nz

Education Service Desk 

Login and support queries for schools and tertiary applications

School applications(external link)

Tertiary applications(external link)

Email: service.desk@education.govt.nz

Phone: 0800 422 599

Web: Education Services(external link)

Website technical or accessibility queries

Email: web.services@education.govt.nz

Phone: +64 4 463 8000

You can also use our feedback form: Your feedback

For Education Sector Login enquiries, contact the Education Service Desk (above).

Education Gazette

Email: admin@edgazette.govt.nz

Phone: +64 4 917 3990

For a detailed list go to:

Contact us – Education Gazette(external link)

Research and data requests

Email: Requests.EDK@education.govt.nz

Phone: +64 4 463 8000

Media enquiries

Email: media@education.govt.nz

Phone: +64 27 560 5387

We monitor emails after hours. If your query is urgent, you can call our on-call media person (please note, calls are forwarded so text messages will not be picked up).

Social media

Social media terms of use

Find us on:

Facebook(external link)

Instagram(external link)

Twitter(external link)

LinkedIn(external link)

YouTube(external link)

Tiktok(external link)

Privacy

Legal and privacy

Email or ring the privacy officer if you want to check personal information that we hold.

Email: privacy@education.govt.nz

Phone: +64 4 463 8000

Resourcing queries

Questions about funding, school staffing, reimbursements to schools.

Email: resourcing@education.govt.nz

Phone: +64 4 463 8383

Early childhood education

General queries: ece.info@education.govt.nz

ELI queries: ELI.queries@education.govt.nz 

ECE Funding: ECE.funding@education.govt.nz

Free phone: 0800 323 323 (NZ only)

ESOL refugee education co-ordinators

Refugee and migrant support contact details

Schools Payroll Holiday Act Remediation

Email: remediation.query@education.govt.nz

Phone: 0800 439 333(external link)

You can also use our query form:

Schools Payroll Remediation query form(external link)

For Kiwisaver and Final Pay Remediation enquiries:

Employment relations

OIA requests

Make a request under the Official Information Act 1982.

Email: info@education.govt.nz

School transport

Email: School.Transport@education.govt.nz

Free phone: 0800 BUS2SCHOOL (0800 287 272) (NZ only)

Supplying goods and services

Information for existing and potential suppliers of goods and services to the Ministry of Education.

Information for suppliers of goods and services

System security issue

We take the security and privacy of our information seriously. If you identify a security issue with our systems, please tell us so that we can fix it.

Responsible disclosure standards