School Transport - Accidents and incidents
What happens when there's an accident or incident?
- The driver or transport service provider contacts emergency services.
- The driver will then follow the health and safey guidelines of the transport service provider.
Who notifies people?
The driver or transport service provider notifies:
- Emergency services.
The transport service provider notifies:
- Bus Controllers at the schools serviced by the route.
- Regional Transport Advisors at the local Ministry of Education office.
If there has been serious injury or death, the police notify:
- Caregivers or next of kin.
For less serious injuries, principals or Bus Controllers immediately notify:
- Caregivers of all students who were on board.
The Bus Controller at the school notifies:
- The principals of the schools serviced by the route.
The Regional Transport Advisor immediately notifies:
- Ministry of Education School Transport team at national office.
After the event
The transport service provider:
- Writes a report to the Regional Contract Manager at the Ministry of Education detailing the circumstances of the accident/incident, as soon as possible.
- Writes a report on their investigation, including identifying any remedial action required.
The Regional Transport Advisor from the Ministry of Education:
- Liaises with the school, the transport service provider and the Ministry’s national office as needed.
The New Zealand Police Commercial Vehicle Investigation Unit:
- Investigates commercial vehicle accidents or incidents.
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