School Caretakers', Cleaners' and Canteen Staff Collective Agreement

This document provides the terms and conditions of employment for school caretakers, cleaners and canteen workers in state and state-integrated schools in New Zealand.

The term of this collective agreement is 8 May 2017 to 7 June 2019.

We are making improvements to our Download to Print functionality, so if you want a printed copy of this agreement please download the PDF version of the School Caretakers', Cleaners' and Canteen Workers' Collective Agreement [PDF, 287 KB] [PDF, 485 KB].

Variation to this document:

On 26 April 2018, the parties agreed to a variation to take into account the changes to the Minimum Wage Rate that increased to $16.50 from 1 April 2018. These changes have been incorporated into this webpage. The affected pay scales relate to cleaners and canteen workers (clause 2.2.1(b)), and supervisor cleaners (clause 4.1A). There have been consequential changes to the scale for supervisor grade 1 and grade 2 caretakers (clause 4.1B) but these have not affected the rates payable.

Licensing Criteria Cover

Part 7: Employment Relationship Problem Resolution

School Caretakers', Cleaners' and Canteen Staff Collective Agreement
Effective 8 May 2017 to 7 June 2019

We are making improvements to our Download to Print functionality, so if you want a printed copy of this agreement please download the PDF version of the School Caretakers' and Cleaners' (including Canteen Workers) Collective Agreement.

  • Resolving an employment relationship problem
    • The worker and employer should first make a reasonable effort to discuss the problem and settle it by mutual agreement. (If it’s a personal grievance, it must first be raised with the employer and within 90 days - Personal Grievances are explained further below).

      Any worker (or employer) has the right to be represented at any stage.

      When a problem arises, union members should contact their local Service and Food Workers’ Union organiser for advice and representation.

      Employers should contact NZSTA or other adviser/representative of choice.

  • Personal Grievances
    • A personal grievance is a particular type of employment relationship problem that normally must be raised with the employer within 90 days of the grievance arising.

      A worker may have a personal grievance where:

        • They have been dismissed without good reason, or the dismissal was not carried out properly
        • They have been treated unfairly
        • Their employment or a condition of their employment has been affected to their disadvantage by an unjustified action of their employer.
        • They have experienced sexual or racial harassment, or have been discriminated against because of their involvement in a union or other worker organisation, or have suffered duress over membership or non-membership of a union or other worker organisation.
        • They have been discriminated against in terms of the prohibited grounds of discrimination under the Human Rights Act 1993.

      Note: The full meaning of the terms personal grievance, discrimination, sexual harassment, racial harassment, and duress, shall be the meaning given by sections 103 to 110 inclusive of the Employment Relations Act 2000 only.

      As with other employment relationship problems, the parties should always try to resolve a personal grievance through discussion.

      Either party can refer a personal grievance to the Employment Relations Service of the Ministry of Business, Innovation and Employment (MBIE) for mediation assistance, or to the Employment Relations Authority.

      If the problem relates to a type of discrimination that can be the subject of a complaint to the Human Rights Commission under the Human Rights Act 1993, the person can either take a personal grievance, or complain to the Human Rights Commission, but not both. If in doubt, advice should be sought before deciding.

  • Services Available
    • To help resolve employment relationship problems, the Ministry of Business, Innovation and Employment (MBIE) provides:

        • An information service
          This is free. It is available by contacting the MBIE, or by phoning toll free 0800 20 90 20. The MBIE's Employment Relations Service internet address is http://www.dol.govt.nz/er/.
        • Mediation Service
          The Mediation Service is a free and independent service available through the MBIE, as above.
          This service helps to resolve employment relationship problems and generally to promote the smooth conduct of employment relationships.
          Mediation is a mutual problem solving process, with the aim of reaching an agreement, assisted by an independent third party.
          If the parties can’t reach a settlement they can ask the mediator, in writing, to make a final and binding decision.
          A settlement reached through mediation and signed by the mediator at the request of the parties is final, binding and enforceable. Neither party can then take the matter any further and, either party can be made to comply with the agreed settlement by court order.
          If the problem is unresolved through mediation either party may apply to have the matter dealt with by the Employment Relations Authority.
        • The Employment Relations Authority
          This Authority is an investigative body that operates in an informal way. It looks into the facts and makes a decision on the merits of the case and not on the legal technicalities.
          Either an employer or a worker can refer an unresolved employment relationship problem to the Authority by filing the appropriate forms.
          The Authority may call evidence, hold investigative meetings, or interview anyone involved. It can direct the parties to try mediation. If mediation is unsuitable or has not resolved the problem, the Authority will make a decision that is binding on all parties. Any party can contest the Authority’s decision through the Employment Court.